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Ada www.ada.cx
Research Team Data Active
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Description
Summary AI customer service agent and ACX platform for automating omnichannel customer support.
Description Ada provides an AI customer service agent and ACX platform for resolving support issues, optimizing agent performance, delivering omnichannel customer experiences, and extending support automation into enterprise workflows.
Positioning Automate customer service with AI
Key facts
HQ location Toronto, Canada
Founded 2016
Employee range 201-500
Funding stage Series C Plus
Company type Private
Pricing model subscription
Last updated Jun 21, 2026
Financials
Revenue estimate Unknown
Valuation estimate $1.2B
Investments $200M total (Series A–C; Series C $130M)
Relationships
Target customers Customer support teams, enterprises
Key competitors Forethought, Decagon, Intercom
Known customers Unknown
Segments & Industries
Segments AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents
Industries Customer Support / CX