| Description |
| Summary |
AI concierge platform deploying autonomous agents for personalized customer lifecycle and support automation across chat and voice.
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| Description |
Decagon builds AI concierge agents that resolve support requests, personalize customer experiences, automate workflows, hand off to humans, and operate across chat and voice channels.
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| Positioning |
AI concierge for every customer
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| Key facts |
| HQ location |
San Francisco, CA, USA
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| Founded |
2023
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| Employee range |
201-500
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| Funding stage |
Series C Plus
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| Company type |
Private
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| Pricing model |
custom quote, subscription
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
Undisclosed; public reports indicate rapid enterprise growth
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| Valuation estimate |
$4.5B valuation (Jan 2026 Series D)
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| Investments |
$381M+ total disclosed; $250M Series D announced Jan 2026
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| Relationships |
| Target customers |
Enterprise CX and support teams
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| Key competitors |
Ada, Forethought, Intercom/Fin, Sierra, Zendesk AI
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| Known customers |
Avis Budget Group, Block, Deutsche Telekom, Chime, Oura (public examples)
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI
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