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Genesys www.genesys.com
Research Team Data Active
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Description
Summary Enterprise customer experience and contact-center software provider.
Description Genesys is a global provider of cloud contact center and customer experience software, centered on Genesys Cloud CX and related AI-powered capabilities for customer service, workforce engagement, conversation analytics, and automation.
Positioning Genesys positions itself as an AI-powered customer experience and cloud contact center platform for enterprise and mid-market organizations, with capabilities spanning omnichannel engagement, AI copilots, speech/text analytics, workforce engagement, and trust/compliance controls.
Key facts
HQ location Menlo Park, California, United States
Founded 1990
Employee range 5001-10000
Funding stage Public
Company type Private
Pricing model custom quote, subscription, usage based
Financials
Revenue estimate Unknown
Valuation estimate Unknown
Investments Genesys is privately held; no reliable public evidence was found here for current funding round details, valuation, or investor roster.
Relationships
Target customers Mid-sized and large enterprises, especially customer service and contact-center organizations.
Key competitors NICE, Five9, Talkdesk, Cisco, Avaya, Zoom Contact Center, Amazon Connect, Salesforce Service Cloud Voice, Sprinklr
Known customers Genesys states it serves over 8,000 organizations worldwide.
Segments & Industries
Segments AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI
Industries Customer Support / CX, General Purpose