| Description |
| Summary |
LLM-native customer experience intelligence platform for analyzing contact-center interactions, automating QA, coaching agents and improving service outcomes.
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| Description |
Level AI analyzes 100% of customer interactions to power contact-center insights, automated quality management, agent coaching and service automation. Its positioning focuses on LLM-native CX intelligence rather than general LLM infrastructure.
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| Positioning |
LLM-native customer experience intelligence and service automation
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| Key facts |
| HQ location |
San Francisco, CA, USA
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| Founded |
2019
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| Employee range |
201-500
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| Funding stage |
Series C Plus
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| Company type |
Private
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| Pricing model |
custom quote, subscription
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
Unknown / not publicly disclosed
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| Valuation estimate |
Unknown
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| Investments |
$39.4M Series C announced Jul 2024; $73.1M total raised to date at that time
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| Relationships |
| Target customers |
CX leaders, contact center leaders, QA teams and support operations teams
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| Key competitors |
Observe.AI, CallMiner, Cresta, MaestroQA, NICE, Talkdesk
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| Known customers |
Affirm, Brex; broader customers not comprehensively disclosed
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| Segments & Industries |
| Segments |
AI Workflows, AI Developer Tools, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI
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| Industries |
Customer Support / CX
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