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Scala AI scala.ai
Research Team Data Active
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Description
Summary Unified intelligence platform for modern contact centers, turning operational complexity into visibility, control, and AI-powered CX operations insights.
Description Scala AI provides an AI-native intelligence layer for contact-center operations, analyzing operational and interaction data to improve clarity, control, and performance management.
Positioning AI operations platform for contact centers
Key facts
HQ location Seattle, WA, USA
Employee range 11-50
Funding stage Seed
Company type Private
Pricing model custom quote, subscription
Last updated Jun 21, 2026
Financials
Revenue estimate Unknown / undisclosed
Valuation estimate Unknown
Investments $8.5M seed/emergence funding reported by founder; source not independently confirmed in major public filings
Relationships
Target customers Contact center leaders, CX operations teams, workforce/performance leaders
Key competitors Observe.AI, Level AI, Cresta, NiCE, CallMiner, MaestroQA, Talkdesk
Known customers Unknown / not broadly disclosed
Segments & Industries
Segments AI Workflows, AI Agents, AI Developer Tools, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Analytics & BI
Industries Customer Support / CX