Cognigy
Research Team Data
Acquired
Published
AI-first CX platform for customer-service AI agents
Acquired by NiCE
Company profile
Overview
Enterprise conversational and agentic AI platform for customer service automation; acquired by NiCE in 2025.
Cognigy provides customer-service AI agents for voice, chat and messaging, with Knowledge AI, agent copilot, contact-center integrations, voice connectivity and agentic handoff/collaboration across AI and human agents.
At a glance
Key facts
- HQ location
- Plano, TX, USA / Düsseldorf, Germany
- Founded
- 2016
- Employee range
- 501-1000
- Funding stage
- Series C Plus
- Company type
- UnknownAcquired (NiCE)
- Last updated
- Pricing model
- SubscriptionEnterprise SaaS subscription
Business context
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- Acquired by NiCE for ~$955M (announced Jul 2025)
- Investments
- $165M total funding before acquisition; $100M Series C in 2024
Market context
Relationships
Source context
Classification (raw research text)
- Core focus
- Customer-service AI agents and conversational AI automation
- Core industry
- Customer Support / Contact Center
- Core category
- Conversational AI / CX agent platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy
Segments, Industries & Certifications
Segments
AI WorkflowsAI AgentsAI Developer ToolsKnowledge & RAGLLM DeploymentAI Quality & ObservabilityTraditional MLAI Governance & RiskCall AnalysisChatbotsVoice AI AgentsSTT/TTS InfrastructureAnalytics & BI
Industries
Customer Support / CX