Conversica
AI-powered conversational software platform for revenue and customer experience workflows, emphasizing purpose-built AI agents, deep integrations, and enterprise-grade governance rather than standalone services.
Company profile
Overview
Conversica provides AI-powered conversational software that helps businesses engage leads, support customers, and drive revenue through automated two-way conversations.
Conversica sells an AI conversational platform for businesses that use automated agents to engage prospects, customers, and partners. The product is positioned for demand generation, customer support, and retention workflows, with use cases spanning lead qualification, follow-up, service resolution, and re-engagement. It is delivered as subscription software with integrations into customer systems and supporting professional services where needed.
At a glance
Key facts
- Founded
- 2007
- Funding stage
- Acquired
- Company type
- Subsidiary
- Employee range
- 51-200LinkedIn company page indicates 51-200 employees
- HQ location
- Foster City, California, United States
- Pricing model
- Custom QuoteSubscriptionSubscription software with pricing by order/contract; the terms reference subscription services and separate professional services when ordered. Pricing is quote-based and demo-led rather than publicly listed.
Business context
Financials
- Investments
- Founded in 2007. Raised $34 million in a Series B in 2016. In 2022, Morgan Stanley Expansion Capital announced a $25 million financing. In 2026, Conversica announced a majority recapitalization led by a fund managed by Morgan Stanley Expansion Capital.
Market context
Relationships
- Target customers
- Mid-market and enterprise organizations, especially revenue, marketing, sales, and customer experience teams that need automated lead engagement, customer support, and retention conversations.
- Key competitors
- Conversica competes with conversational AI and AI sales engagement vendors such as Drift, Intercom, Ada, and Qualified.
- Known customers
- New York Islanders
Source context
Classification (raw research text)
- Core focus
- Conversational AI agents for lead engagement, customer support, and retention
- Core industry
- Sales and customer experience software
- Core category
- Conversational AI platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy