Cyara
Research Team Data
Published
Agentic AI for CX assurance and testing
Company profile
Overview
AI-powered CX assurance platform for testing, monitoring and optimizing contact-center, conversational-AI and agentic customer journeys.
Cyara provides automated testing, readiness, load/performance assurance and observability for voice, digital, messaging and conversational-AI channels, including agentic journey assurance and AI-agent trust/governance monitoring.
At a glance
Key facts
- HQ location
- Pleasanton, CA, USA
- Founded
- 2006
- Employee range
- 201-500
- Company type
- Private
- Last updated
- Pricing model
- SubscriptionEnterprise SaaS subscription
Business context
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- Unknown
- Investments
- $350M+ growth investment from K1 in 2022
Market context
Relationships
- Target customers
- Enterprises operating contact centers
- Key competitors
- Hammer, Spearline, Observe.AI, CallMiner, NICE, Cognigy, Botium
- Known customers
- Hundreds of global brands; public examples include Cisco and NAB
Source context
Classification (raw research text)
- Core focus
- Customer experience assurance, contact-center testing and AI-agent trust monitoring
- Core industry
- Contact Center / CX Technology
- Core category
- CX assurance and conversational-AI testing platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy
Segments, Industries & Certifications
Segments
AI WorkflowsAI Developer ToolsAI Quality & ObservabilityAI Governance & RiskCall AnalysisChatbotsVoice AI AgentsSTT/TTS InfrastructureAnalytics & BI
Industries
Customer Support / CX