Summary
AI-powered CX assurance platform for testing, monitoring and optimizing contact-center, conversational-AI and agentic customer journeys.
Description
Cyara provides automated testing, readiness, load/performance assurance and observability for voice, digital, messaging and conversational-AI channels, including agentic journey assurance and AI-agent trust/governance monitoring.
Positioning
Agentic AI for CX assurance and testing
Key facts
- HQ location
- Pleasanton, CA, USA
- Founded
- 2006
- Employee range
- 201-500
- Funding stage
- —
- Company type
- Private
- Pricing model
- Subscription (Enterprise SaaS subscription)
- Last updated
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- Unknown
- Investments
- $350M+ growth investment from K1 in 2022
Relationships
- Target customers
- Enterprises operating contact centers
- Key competitors
- Hammer, Spearline, Observe.AI, CallMiner, NICE, Cognigy, Botium
- Known customers
- Hundreds of global brands; public examples include Cisco and NAB
Classification (raw research text)
- Core focus
- Customer experience assurance, contact-center testing and AI-agent trust monitoring
- Core industry
- Contact Center / CX Technology
- Core category
- CX assurance and conversational-AI testing platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries