Cyara
Active
AI-powered CX assurance platform for testing, monitoring and optimizing contact-center, conversational-AI and agentic customer journeys.
Cyara provides automated testing, readiness, load/performance assurance and observability for voice, digital, messaging and conversational-AI channels, including agentic journey assurance and AI-agent trust/governance monitoring.
Positioning
Agentic AI for CX assurance and testing
Key facts
- HQ location
- Pleasanton, CA, USA
- Founded
- 2006
- Employee range
- 201-500 (201-500)
- Funding stage
- Bootstrapped
- Company type
- Private (Private)
- Pricing model
- Subscription (Enterprise SaaS subscription)
- Last updated
- Jun 21, 2026
Revenue estimate
Unknown
Valuation estimate
Unknown
Investments
$350M+ growth investment from K1 in 2022
Target customers
Enterprises operating contact centers
Key competitors
Hammer, Spearline, Observe.AI, CallMiner, NICE, Cognigy, Botium
Known customers
Hundreds of global brands; public examples include Cisco and NAB
Classification (raw research text)
- Core focus
- Customer experience assurance, contact-center testing and AI-agent trust monitoring
- Core industry
- Contact Center / CX Technology
- Core category
- CX assurance and conversational-AI testing platform
Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.
Attribute breakdown
- AI Workflows Secondary feature
- AI Automation / Business Process Automation Secondary feature
- System / API Integration Secondary feature
- AI Quality Assurance / LLM Evaluation Primary focus
- AI Observability / Monitoring Primary focus
- AI Security / Guardrails Secondary feature
- Data Privacy / PII / Confidential AI Secondary feature
- AI Governance / Policy Management Secondary feature
- AI Risk / Compliance Secondary feature
- Human-in-the-Loop Review / Feedback Secondary feature
- Conversation Intelligence / Speech Analytics Secondary feature
- Text Chatbots / Conversational Assistants Secondary feature
- Voice AI Agents Secondary feature
- Voice Infrastructure / STT / TTS Secondary feature
- AI for Customer Experience / Support Automation Primary focus
- Analytics / BI / Decision Intelligence Secondary feature
Show all 32 attributes
- AI Workflows Secondary feature
- AI Automation / Business Process Automation Secondary feature
- AI Fine-tuning / Custom Model Training Not emphasized
- Agent Builder / Agent Configuration Not emphasized
- Multi-agent Orchestration / Runtime Not emphasized
- System / API Integration Secondary feature
- Prompt Management / Prompt Engineering Not emphasized
- Retrieval-Augmented Generation Not emphasized
- Graph RAG / Knowledge Graph Retrieval Not emphasized
- Enterprise Search / Knowledge Management Not emphasized
- AI / LLM Data Pipeline Not emphasized
- Document AI / Document Processing Not emphasized
- Model Deployment / Inference Infrastructure Not emphasized
- Traditional Machine Learning Not emphasized
- AI Quality Assurance / LLM Evaluation Primary focus
- AI Observability / Monitoring Primary focus
- AI Security / Guardrails Secondary feature
- Data Privacy / PII / Confidential AI Secondary feature
- AI Governance / Policy Management Secondary feature
- AI Risk / Compliance Secondary feature
- AI Asset Inventory / Model Registry Not emphasized
- Human-in-the-Loop Review / Feedback Secondary feature
- Call Transcription / Speech-to-Text Data Capture Not emphasized
- Conversation Intelligence / Speech Analytics Secondary feature
- Text Chatbots / Conversational Assistants Secondary feature
- Voice AI Agents Secondary feature
- Voice Infrastructure / STT / TTS Secondary feature
- AI for Customer Experience / Support Automation Primary focus
- Sales / Revenue Intelligence Not emphasized
- Analytics / BI / Decision Intelligence Secondary feature
- Enterprise App / Internal Tool Builder Not emphasized
- Vertical-Specific AI Not emphasized