Fin AI
Customer Agent for customer experience
Company profile
Overview
Customer Agent company (formerly Intercom) building AI agents for customer experience across support, sales, commerce, and service; Salesforce signed a definitive agreement to acquire Fin for ~$3.6B in June 2026.
Fin provides an AI Customer Agent that works across the customer journey, handling customer service, sales, and ecommerce workflows over channels such as chat, email, WhatsApp, SMS, phone, and Slack. The platform uses the Fin AI Engine, integrates with Intercom, Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr, Gorgias, and custom channels, and is designed for fast deployment, policy-controlled answers, analytics, and outcome-based automation.
At a glance
Key facts
- HQ location
- San Francisco, CA, USA (HQ); offices in Dublin, London, Chicago, Sydney; Berlin planned
- Founded
- 2011
- Employee range
- 1001-50001,400+ (company-reported)
- Company type
- UnknownPrivate; pending acquisition by Salesforce
- Last updated
- Pricing model
- SubscriptionUsage BasedOutcome-based SaaS pricing: $0.99 per resolution/procedure handoff/disqualification; $9.99 per qualification; optional Intercom helpdesk seats/plans
Business context
Financials
- Revenue estimate
- $400M+ ARR company-wide; Fin AI agent reportedly ~$100M ARR / 25% of ARR
- Valuation estimate
- $3.6B announced Salesforce acquisition value (definitive agreement Jun 15, 2026; pending close)
- Investments
- ~$490M total capital incl. $250M venture debt from Hercules Capital in Mar 2026; prior investors include Bessemer, Index, Kleiner Perkins, ICONIQ, Social Capital
Market context
Relationships
- Target customers
- Customer service, support, sales, ecommerce, and CX teams at SMBs and enterprises
- Key competitors
- Sierra, Decagon, Ada, Zendesk AI, Salesforce Agentforce, Forethought, Freshworks, Gorgias
- Known customers
- Anthropic, Clay, Lightspeed, Rocket Money, Gamma, Crypto.com, Avocado Green Mattress, Aspire, DoorDash, Kalshi
Source context
Classification (raw research text)
- Core focus
- Customer experience AI agents
- Core industry
- Customer support / CX
- Core category
- AI customer service / Customer Agent platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy