Giga
Human-like AI agents for enterprise customer support and operations
Company profile
Overview
Enterprise AI support-agent platform that deploys human-like voice, chat, and multimodal agents for customer support and operations, automating complex workflows across channels.
Giga builds AI support agents for enterprises that can handle voice, chat, email, messaging, and browser-based workflows. Its Agent Canvas lets teams create agents from transcripts, recordings, SOPs, policies, and workflows, set guardrails, simulate edge cases, monitor performance, and refine policies. The platform emphasizes human-like voice, multilingual support, sub-second/low-latency responses, policy-governed execution, integrations with existing systems, and Browser Agent capabilities that complete tasks inside browser-based or legacy tools without requiring APIs.
At a glance
Key facts
- HQ location
- San Francisco, CA, USA
- Founded
- 2024
- Employee range
- 51-20051-200 (LinkedIn; YC lists team size 30)
- Funding stage
- Series A
- Company type
- Private
- Last updated
- Pricing model
- Custom QuoteSubscriptionCustom enterprise SaaS / demo-based pricing; public pricing not disclosed
Business context
Financials
- Revenue estimate
- Undisclosed
- Valuation estimate
- Undisclosed (Fortune reported post-investment valuation was not disclosed)
- Investments
- $64.6M disclosed funding: $3.6M seed led by Nexus Venture Partners in Oct 2023; $61M Series A led by Redpoint in Nov 2025 with Y Combinator and Nexus Venture Partners participating
Market context
Relationships
- Target customers
- Large enterprises, customer support teams, CX leaders, operations teams, and contact centers handling high-volume complex support workflows
- Key competitors
- Sierra, Decagon, Ada, Parloa, Cognigy, Kore.ai, Fin/Intercom, Zendesk AI, Vapi, ElevenLabs
- Known customers
- DoorDash, Postman, Rio, Capital.com, Afriex, Toast, Remedy Meds, Flex
Source context
Classification (raw research text)
- Core focus
- AI support agents, voice AI, omnichannel customer support automation, and browser-based workflow execution
- Core industry
- Customer support / CX / Enterprise operations
- Core category
- AI support agent / Voice AI contact center automation platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy