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NiCE

Research Team Data Published

CXone Mpower agentic AI for CX

NASDAQ: NICE
www.nice.com Updated
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Company profile

Overview

Public CX software company with CXone Mpower, Enlighten AI, AI agents, voice/contact-center automation, and analytics.

NiCE CXone Mpower and Enlighten AI provide contact-center AI, agentic self-service, voice and digital agents, copilot, workflow fulfillment, interaction analytics, quality management, and CX automation.

At a glance

Key facts

HQ location
Hoboken, NJ, USA / Ra'anana, Israel
Founded
1986
Employee range
5001-10000
Funding stage
Public
Company type
PublicPublic (NASDAQ: NICE)
Last updated
Pricing model
SubscriptionUsage Based
Enterprise subscription / usage-based CX platform

Business context

Financials

Revenue estimate
FY2024 revenue ~$2.8B
Valuation estimate
Public market valuation varies
Investments
Public company; acquisitions include Cognigy announced 2025

Market context

Relationships

Target customers
Enterprise contact centers, customer-service organizations, and financial-crime/compliance teams
Key competitors
Genesys, Five9, Talkdesk, Verint, Cognigy, Salesforce Service Cloud, Zendesk
Known customers
Global enterprises across financial services, telecom, healthcare and retail

Source context

Classification (raw research text)

Core focus
Contact-center AI and CX automation
Core industry
Customer Support / Contact Center
Core category
CX AI platform

Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.

Market taxonomy

Segments, Industries & Certifications

Segments

AI WorkflowsAI AgentsAI Developer ToolsKnowledge & RAGAI Quality & ObservabilityTraditional MLAI Governance & RiskPrimaryCall AnalysisChatbotsVoice AI AgentsSTT/TTS InfrastructureAnalytics & BI

Industries

Customer Support / CXPrimary