AI MARKET MAP

NiCE

NASDAQ: NICE
Research Team Data Published Compare
www.nice.com

Summary

Public CX software company with CXone Mpower, Enlighten AI, AI agents, voice/contact-center automation, and analytics.

Description

NiCE CXone Mpower and Enlighten AI provide contact-center AI, agentic self-service, voice and digital agents, copilot, workflow fulfillment, interaction analytics, quality management, and CX automation.

Positioning

CXone Mpower agentic AI for CX

Key facts

HQ location
Hoboken, NJ, USA / Ra'anana, Israel
Founded
1986
Employee range
5001-10000
Funding stage
Public
Company type
Public (Public (NASDAQ: NICE))
Pricing model
Subscription Usage Based (Enterprise subscription / usage-based CX platform)
Last updated

Financials

Revenue estimate
FY2024 revenue ~$2.8B
Valuation estimate
Public market valuation varies
Investments
Public company; acquisitions include Cognigy announced 2025

Relationships

Target customers
Enterprise contact centers, customer-service organizations, and financial-crime/compliance teams
Key competitors
Genesys, Five9, Talkdesk, Verint, Cognigy, Salesforce Service Cloud, Zendesk
Known customers
Global enterprises across financial services, telecom, healthcare and retail

Classification (raw research text)

Core focus
Contact-center AI and CX automation
Core industry
Customer Support / Contact Center
Core category
CX AI platform

Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.

Segments, Industries & Certifications

Segments

AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI

Industries

Customer Support / CX