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Parloa

https://www.parloa.com/ Research Team Data
Active

AI Agent Management Platform for enterprise customer service, with a strong voice-first focus for automating conversations in contact centers.

Parloa provides a voice-first AI Agent Management Platform for building, managing and monitoring AI agents that handle enterprise customer conversations across languages and contact-center channels.

Positioning

AI agents for enterprise customer conversations

Key facts

HQ location
Berlin, Germany; expanding in San Francisco and Madrid
Founded
2018
Employee range
201-500 (380+)
Funding stage
Series C Plus
Company type
Private (Private)
Pricing model
Custom Quote Subscription (Enterprise SaaS subscription / quote-based)
Last updated
Jun 21, 2026

Revenue estimate

$50M+ ARR reported for 2025

Valuation estimate

$3B valuation reported Jan 2026

Investments

$562M+ total funding after $350M Series D in Jan 2026

Target customers

Enterprise contact center operators, customer service leaders and CX transformation teams

Key competitors

Cognigy, Kore.ai, Five9, NICE, Talkdesk, Sierra, Decagon

Known customers

Microsoft, Accenture, KPMG, Booking.com, Allianz, Swiss Life

Classification (raw research text)

Core focus
Voice AI agents and CX automation
Core industry
Customer experience software
Core category
AI agent management platform for contact centers

Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.

Attribute breakdown

  • AI Workflows Primary focus
  • AI Automation / Business Process Automation Primary focus
  • Agent Builder / Agent Configuration Primary focus
  • Multi-agent Orchestration / Runtime Secondary feature
  • System / API Integration Secondary feature
  • Prompt Management / Prompt Engineering Secondary feature
  • Retrieval-Augmented Generation Secondary feature
  • Enterprise Search / Knowledge Management Secondary feature
  • AI Quality Assurance / LLM Evaluation Secondary feature
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • Human-in-the-Loop Review / Feedback Secondary feature
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Secondary feature
  • Text Chatbots / Conversational Assistants Secondary feature
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Secondary feature
  • Enterprise App / Internal Tool Builder Secondary feature
Show all 32 attributes
  • AI Workflows Primary focus
  • AI Automation / Business Process Automation Primary focus
  • AI Fine-tuning / Custom Model Training Not emphasized
  • Agent Builder / Agent Configuration Primary focus
  • Multi-agent Orchestration / Runtime Secondary feature
  • System / API Integration Secondary feature
  • Prompt Management / Prompt Engineering Secondary feature
  • Retrieval-Augmented Generation Secondary feature
  • Graph RAG / Knowledge Graph Retrieval Not emphasized
  • Enterprise Search / Knowledge Management Secondary feature
  • AI / LLM Data Pipeline Not emphasized
  • Document AI / Document Processing Not emphasized
  • Model Deployment / Inference Infrastructure Not emphasized
  • Traditional Machine Learning Not emphasized
  • AI Quality Assurance / LLM Evaluation Secondary feature
  • AI Observability / Monitoring Secondary feature
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Secondary feature
  • AI Asset Inventory / Model Registry Not emphasized
  • Human-in-the-Loop Review / Feedback Secondary feature
  • Call Transcription / Speech-to-Text Data Capture Secondary feature
  • Conversation Intelligence / Speech Analytics Secondary feature
  • Text Chatbots / Conversational Assistants Secondary feature
  • Voice AI Agents Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Secondary feature
  • Enterprise App / Internal Tool Builder Secondary feature
  • Vertical-Specific AI Not emphasized