Talkdesk
Research Team Data
Published
AI customer experience automation
Company profile
Overview
Customer Experience Automation platform with AI agents, observability, evaluation and simulation for CX operations.
Talkdesk automates customer journeys with AI agents and includes validation, observability and evaluation controls for managing human and AI agents as one workforce.
At a glance
Key facts
- HQ location
- Palo Alto, CA, USA
- Founded
- 2011
- Employee range
- 1001-5000
- Company type
- Private
- Last updated
- Pricing model
- SubscriptionEnterprise SaaS subscription
Business context
Financials
- Revenue estimate
- ~$229.5M 2021 estimate (dated)
- Valuation estimate
- $10B valuation reported in 2021 (dated)
- Investments
- ~$497M total funding
Market context
Relationships
Source context
Classification (raw research text)
- Core focus
- Contact-center AI and AI quality controls
- Core industry
- Customer Support / Contact Center
- Core category
- CX automation / AI agents
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy
Segments, Industries & Certifications
Segments
AI WorkflowsAI AgentsAI Developer ToolsKnowledge & RAGLLM DeploymentAI Quality & ObservabilityTraditional MLAI Governance & RiskCall AnalysisChatbotsVoice AI AgentsSTT/TTS InfrastructureAnalytics & BI
Industries
Customer Support / CX