Decision workspace
Compare Companies
Compare up to four researched companies across market position, company facts, financial context, and classifications.
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| Description | ||||
| Summary | Enterprise Customer Experience AI platform combining autonomous AI agents, agent assist, conversation intelligence and no-code orchestration. | LLM-native customer experience intelligence platform for analyzing contact-center interactions, automating QA, coaching agents and improving service outcomes. | ||
| Description | Cresta unifies autonomous AI Agents, real-time Agent Assist and Conversation Intelligence on Cresta Opera, a no-code AI orchestration layer for large enterprise CX operations. | Level AI analyzes 100% of customer interactions to power contact-center insights, automated quality management, agent coaching and service automation. Its positioning focuses on LLM-native CX intelligence rather than general LLM infrastructure. | ||
| Positioning | Unified CX AI platform for human and AI agents | LLM-native customer experience intelligence and service automation | ||
| Key facts | ||||
| HQ location | San Francisco, CA, USA | San Francisco, CA, USA | ||
| Founded | 2017 | 2019 | ||
| Employee range | 501-1000 | 201-500 | ||
| Funding stage | Series C Plus | Series C Plus | ||
| Company type | Private | Private | ||
| Pricing model | subscription, usage based | custom quote, subscription | ||
| Last updated | Jun 21, 2026 | Jun 21, 2026 | ||
| Financials | ||||
| Revenue estimate | Undisclosed; third-party estimates vary | Unknown / not publicly disclosed | ||
| Valuation estimate | $1.6B | Unknown | ||
| Investments | $282M disclosed funding estimate; $125M Series D reported in 2025 | $39.4M Series C announced Jul 2024; $73.1M total raised to date at that time | ||
| Relationships | ||||
| Target customers | Large enterprise contact centers, support, sales and customer experience teams | CX leaders, contact center leaders, QA teams and support operations teams | ||
| Key competitors | Observe.AI, Level AI, NICE, Cognigy, Ada, Talkdesk, Forethought | Observe.AI, CallMiner, Cresta, MaestroQA, NICE, Talkdesk | ||
| Known customers | Intuit, Verizon, Cox Communications | Affirm, Brex; broader customers not comprehensively disclosed | ||
| Segments & Industries | ||||
| Segments | AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, LLM Deployment, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI | AI Workflows, AI Developer Tools, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI | ||
| Industries | Customer Support / CX | Customer Support / CX | ||
