Cresta
Research Team Data
Published
Unified CX AI platform for human and AI agents
Company profile
Overview
Enterprise Customer Experience AI platform combining autonomous AI agents, agent assist, conversation intelligence and no-code orchestration.
Cresta unifies autonomous AI Agents, real-time Agent Assist and Conversation Intelligence on Cresta Opera, a no-code AI orchestration layer for large enterprise CX operations.
At a glance
Key facts
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Employee range
- 501-1000~508
- Funding stage
- Series C Plus
- Company type
- Private
- Last updated
- Pricing model
- SubscriptionUsage BasedEnterprise SaaS priced per agent and usage
Business context
Financials
- Revenue estimate
- Undisclosed; third-party estimates vary
- Valuation estimate
- $1.6B
- Investments
- $282M disclosed funding estimate; $125M Series D reported in 2025
Market context
Relationships
- Target customers
- Large enterprise contact centers, support, sales and customer experience teams
- Key competitors
- Observe.AI, Level AI, NICE, Cognigy, Ada, Talkdesk, Forethought
- Known customers
- Intuit, Verizon, Cox Communications
Source context
Classification (raw research text)
- Core focus
- Customer Experience AI agents and contact-center automation
- Core industry
- Contact centers
- Core category
- CX AI agent and conversation-intelligence platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy
Segments, Industries & Certifications
Segments
AI WorkflowsAI AgentsAI Developer ToolsKnowledge & RAGLLM DeploymentAI Quality & ObservabilityTraditional MLAI Governance & RiskCall AnalysisChatbotsVoice AI AgentsSTT/TTS InfrastructureAnalytics & BI
Industries
Customer Support / CX