| Description |
| Summary |
AI agents for enterprise contact centers.
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| Description |
ASAPP is a privately held enterprise AI company focused on customer service and contact-center operations. Its public website presents ASAPP CXP as an AI-native customer experience platform with GenerativeAgent, human-in-the-loop workflows, integrations, observability, and governance features aimed at automating resolutions across voice and digital channels. Public evidence supports a productized platform for enterprise customer support rather than a services-only firm.
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| Positioning |
ASAPP positions itself as an AI-native customer experience platform for enterprise contact centers, emphasizing automated resolutions, real-time agent assistance, human-in-the-loop collaboration, and governance/observability. Public evidence indicates a productized SaaS/platform with enterprise sales motion.
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| Key facts |
| HQ location |
New York, NY, United States
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| Founded |
2014
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| Employee range |
201-500
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| Funding stage |
Series C Plus
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| Company type |
Private
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| Pricing model |
custom quote, unknown
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| Financials |
| Revenue estimate |
Unknown
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| Valuation estimate |
$1.6 billion in 2021 (company-reported in press release)
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| Investments |
ASAPP reported raising $120 million in Series C financing in May 2021, bringing total funding to $400 million and doubling valuation to $1.6 billion from the prior round. Investors named in the press release include Fidelity Management & Research Company LLC, Dragoneer, John Doerr, March Capital, Emergence Capital, Euclidean Capital, HOF Capital, Telstra Ventures, and 40 North Ventures.
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| Relationships |
| Target customers |
Large enterprises operating customer service and contact-center functions, especially those seeking automation across voice and digital channels.
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| Key competitors |
Genesys, NICE, Five9, Talkdesk, Kore.ai, Cognigy, Parloa, Ada, Forethought, Observe.AI
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| Known customers |
American Airlines; Dish; JetBlue; Altice USA; Tangerine Bank
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Voice AI Agents, Analytics & BI
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| Industries |
Customer Support / CX
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