Summary
AI agents for enterprise contact centers.
Description
ASAPP is a privately held enterprise AI company focused on customer service and contact-center operations. Its public website presents ASAPP CXP as an AI-native customer experience platform with GenerativeAgent, human-in-the-loop workflows, integrations, observability, and governance features aimed at automating resolutions across voice and digital channels. Public evidence supports a productized platform for enterprise customer support rather than a services-only firm.
Positioning
ASAPP positions itself as an AI-native customer experience platform for enterprise contact centers, emphasizing automated resolutions, real-time agent assistance, human-in-the-loop collaboration, and governance/observability. Public evidence indicates a productized SaaS/platform with enterprise sales motion.
Key facts
- HQ location
- New York, NY, United States
- Full HQ address
- —
- Founded
- 2014
- Employee range
- 201-500 (LinkedIn snippet indicates 201-500 employees; other third-party snippets suggest a broader range around 300+ but the most directly surfaced public size signal is 201-500.)
- Funding stage
- Series C Plus
- Company type
- Private
- Pricing model
- Custom Quote Unknown (No public pricing found; likely enterprise custom quote.)
- Last updated
- —
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- $1.6 billion in 2021 (company-reported in press release)
- Investments
- ASAPP reported raising $120 million in Series C financing in May 2021, bringing total funding to $400 million and doubling valuation to $1.6 billion from the prior round. Investors named in the press release include Fidelity Management & Research Company LLC, Dragoneer, John Doerr, March Capital, Emergence Capital, Euclidean Capital, HOF Capital, Telstra Ventures, and 40 North Ventures.
Relationships
- Target customers
- Large enterprises operating customer service and contact-center functions, especially those seeking automation across voice and digital channels.
- Key competitors
- Genesys, NICE, Five9, Talkdesk, Kore.ai, Cognigy, Parloa, Ada, Forethought, Observe.AI
- Known customers
- American Airlines; Dish; JetBlue; Altice USA; Tangerine Bank
Classification (raw research text)
- Core focus
- Enterprise contact-center AI, customer experience automation, agent assist, interaction intelligence, observability, and governance.
- Core industry
- Customer support / CX
- Core category
- AI agents for enterprise contact centers
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries
- Certifications