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| Description | ||||
| Summary | Enterprise conversational AI and AI contact center platform for automating, augmenting, and analyzing conversations. | |||
| Description | Avaamo appears to be an enterprise AI company focused on conversational AI, voice AI, contact-center automation, AI agents, auto-QA, agent assist, and conversation analytics. Its public website presents an AI contact center platform with products including AI Operator, AI Agents, Agent Assist, AutoQA, and analytics capabilities, plus industry-specific deployments in healthcare, workplace, and customer support. Public evidence also indicates enterprise security features, SSO support, and compliance claims including SOC 2 Type II, ISO/IEC 27001, HIPAA, CCPA, GDPR, CSA, NIST 800-171, and related controls. | |||
| Positioning | Avaamo positions itself as an AI contact center and enterprise conversational AI platform for automating, augmenting, and analyzing conversations across voice and self-service workflows. Public evidence suggests a productized SaaS/platform with enterprise sales motion, strong healthcare and contact-center focus, and integrations into enterprise systems such as Epic, Cerner, and NICE CXone. | |||
| Key facts | ||||
| HQ location | Los Altos, California, United States | |||
| Founded | 2014 | |||
| Employee range | 201-500 | |||
| Funding stage | Series B | |||
| Company type | Private | |||
| Pricing model | custom quote | |||
| Financials | ||||
| Revenue estimate | Unknown | |||
| Valuation estimate | Unknown | |||
| Investments | Public company press materials confirm a $14.2M Series A led by Intel Capital in 2018 and state total investment of $23.5M at that time. Later public funding details were not reliably confirmed from official sources during this review. | |||
| Relationships | ||||
| Target customers | Enterprise organizations, especially healthcare systems, contact centers, and large employers; public materials also reference customer support and workplace use cases. | |||
| Key competitors | Google CCAI, Kore.ai, LivePerson, Amelia, Cognigy, NiCE, Five9, Genesys, Observe.AI, Cresta | |||
| Known customers | Public website references Volkswagen, UCHealth, a top-ranked health system, Penske, and Air India; the company also references healthcare, workplace, and customer support deployments. | |||
| Segments & Industries | ||||
| Segments | AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI | |||
| Industries | Healthcare, Customer Support / CX | |||
