| Description |
| Summary |
Enterprise conversational AI and AI contact center platform for automating, augmenting, and analyzing conversations.
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| Description |
Avaamo appears to be an enterprise AI company focused on conversational AI, voice AI, contact-center automation, AI agents, auto-QA, agent assist, and conversation analytics. Its public website presents an AI contact center platform with products including AI Operator, AI Agents, Agent Assist, AutoQA, and analytics capabilities, plus industry-specific deployments in healthcare, workplace, and customer support. Public evidence also indicates enterprise security features, SSO support, and compliance claims including SOC 2 Type II, ISO/IEC 27001, HIPAA, CCPA, GDPR, CSA, NIST 800-171, and related controls.
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| Positioning |
Avaamo positions itself as an AI contact center and enterprise conversational AI platform for automating, augmenting, and analyzing conversations across voice and self-service workflows. Public evidence suggests a productized SaaS/platform with enterprise sales motion, strong healthcare and contact-center focus, and integrations into enterprise systems such as Epic, Cerner, and NICE CXone.
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| Key facts |
| HQ location |
Los Altos, California, United States
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| Founded |
2014
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| Employee range |
201-500
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| Funding stage |
Series B
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| Company type |
Private
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| Pricing model |
custom quote
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| Financials |
| Revenue estimate |
Unknown
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| Valuation estimate |
Unknown
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| Investments |
Public company press materials confirm a $14.2M Series A led by Intel Capital in 2018 and state total investment of $23.5M at that time. Later public funding details were not reliably confirmed from official sources during this review.
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| Relationships |
| Target customers |
Enterprise organizations, especially healthcare systems, contact centers, and large employers; public materials also reference customer support and workplace use cases.
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| Key competitors |
Google CCAI, Kore.ai, LivePerson, Amelia, Cognigy, NiCE, Five9, Genesys, Observe.AI, Cresta
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| Known customers |
Public website references Volkswagen, UCHealth, a top-ranked health system, Penske, and Air India; the company also references healthcare, workplace, and customer support deployments.
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI
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| Industries |
Healthcare, Customer Support / CX
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