Avaamo
Avaamo positions itself as an AI contact center and enterprise conversational AI platform for automating, augmenting, and analyzing conversations across voice and self-service workflows. Public evidence suggests a productized SaaS/platform with enterprise sales motion, strong healthcare and contact-center focus, and integrations into enterprise systems such as Epic, Cerner, and NICE CXone.
Company profile
Overview
Enterprise conversational AI and AI contact center platform for automating, augmenting, and analyzing conversations.
Avaamo appears to be an enterprise AI company focused on conversational AI, voice AI, contact-center automation, AI agents, auto-QA, agent assist, and conversation analytics. Its public website presents an AI contact center platform with products including AI Operator, AI Agents, Agent Assist, AutoQA, and analytics capabilities, plus industry-specific deployments in healthcare, workplace, and customer support. Public evidence also indicates enterprise security features, SSO support, and compliance claims including SOC 2 Type II, ISO/IEC 27001, HIPAA, CCPA, GDPR, CSA, NIST 800-171, and related controls.
At a glance
Key facts
- HQ location
- Los Altos, California, United States
- Founded
- 2014
- Employee range
- 201-500Public web evidence suggests roughly 201-500 employees, but no official headcount was found.
- Funding stage
- Series B
- Company type
- Private
- Pricing model
- Custom QuoteNo public pricing found; likely enterprise quote-based pricing.
Business context
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- Unknown
- Investments
- Public company press materials confirm a $14.2M Series A led by Intel Capital in 2018 and state total investment of $23.5M at that time. Later public funding details were not reliably confirmed from official sources during this review.
Market context
Relationships
- Target customers
- Enterprise organizations, especially healthcare systems, contact centers, and large employers; public materials also reference customer support and workplace use cases.
- Key competitors
- Google CCAI, Kore.ai, LivePerson, Amelia, Cognigy, NiCE, Five9, Genesys, Observe.AI, Cresta
- Known customers
- Public website references Volkswagen, UCHealth, a top-ranked health system, Penske, and Air India; the company also references healthcare, workplace, and customer support deployments.
Source context
Classification (raw research text)
- Core focus
- Enterprise conversational AI, AI contact center automation, voice AI agents, auto-QA, agent assist, and conversation analytics.
- Core industry
- Customer support / CX, healthcare, workplace automation.
- Core category
- AI contact center platform / conversational AI platform.
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy