Decision workspace
Compare Companies
Compare up to four researched companies across market position, company facts, financial context, and classifications.
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| Description | ||||
| Summary | Enterprise contact-center AI platform for agent assist, QA automation, coaching, compliance monitoring, call summarization, and voice AI agents. | LLM-native customer experience intelligence platform for analyzing contact-center interactions, automating QA, coaching agents and improving service outcomes. | ||
| Description | Balto presents itself as a unified contact-center AI platform combining real-time agent assist, QA automation, coaching, compliance monitoring, call summarization, analytics, and voice AI agents. Public evidence supports a productized SaaS/platform offering oriented toward enterprise contact centers, with integrations into existing CRMs/phone systems and a security posture that includes SOC 2 compliance claims. | Level AI analyzes 100% of customer interactions to power contact-center insights, automated quality management, agent coaching and service automation. Its positioning focuses on LLM-native CX intelligence rather than general LLM infrastructure. | ||
| Positioning | Contact-center AI platform focused on real-time guidance, automated QA, coaching, compliance, summarization, and voice AI agents for enterprise customer-facing operations. | LLM-native customer experience intelligence and service automation | ||
| Key facts | ||||
| HQ location | St. Louis, Missouri, United States | San Francisco, CA, USA | ||
| Founded | 2017 | 2019 | ||
| Employee range | 51-200 | 201-500 | ||
| Funding stage | Series B | Series C Plus | ||
| Company type | Private | Private | ||
| Pricing model | custom quote | custom quote, subscription | ||
| Last updated | — | Jun 21, 2026 | ||
| Financials | ||||
| Revenue estimate | Unknown | Unknown / not publicly disclosed | ||
| Valuation estimate | Unknown | Unknown | ||
| Investments | Public Balto press pages indicate the company was founded in 2017 and has announced Seed, Series A, and Series B fundraising, including a $37.5M Series B in 2021. No reliable public evidence found for current valuation. | $39.4M Series C announced Jul 2024; $73.1M total raised to date at that time | ||
| Relationships | ||||
| Target customers | Enterprise contact centers, customer support organizations, sales teams, and accounts receivable operations. | CX leaders, contact center leaders, QA teams and support operations teams | ||
| Key competitors | Uniphore, Observe.AI, CallMiner, Level AI, Cognigy, Five9, Talkdesk, NICE, Cresta | Observe.AI, CallMiner, Cresta, MaestroQA, NICE, Talkdesk | ||
| Known customers | InteLogix, Credit Control, Bordner Home Solutions | Affirm, Brex; broader customers not comprehensively disclosed | ||
| Segments & Industries | ||||
| Segments | AI Agents, AI Quality & Observability, Call Analysis, Voice AI Agents, Analytics & BI | AI Workflows, AI Developer Tools, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI | ||
| Industries | Customer Support / CX, Sales / GTM | Customer Support / CX | ||
