Balto
Contact-center AI platform focused on real-time guidance, automated QA, coaching, compliance, summarization, and voice AI agents for enterprise customer-facing operations.
Company profile
Overview
Enterprise contact-center AI platform for agent assist, QA automation, coaching, compliance monitoring, call summarization, and voice AI agents.
Balto presents itself as a unified contact-center AI platform combining real-time agent assist, QA automation, coaching, compliance monitoring, call summarization, analytics, and voice AI agents. Public evidence supports a productized SaaS/platform offering oriented toward enterprise contact centers, with integrations into existing CRMs/phone systems and a security posture that includes SOC 2 compliance claims.
At a glance
Key facts
- HQ location
- St. Louis, Missouri, United States
- Founded
- 2017
- Employee range
- 51-200Public sources suggest approximately 150-170 employees; third-party estimates vary and are time-sensitive.
- Funding stage
- Series B
- Company type
- Private
- Pricing model
- Custom QuotePublic pricing is not disclosed; public pages and third-party commentary indicate custom enterprise pricing / quote-based sales.
Business context
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- Unknown
- Investments
- Public Balto press pages indicate the company was founded in 2017 and has announced Seed, Series A, and Series B fundraising, including a $37.5M Series B in 2021. No reliable public evidence found for current valuation.
Market context
Relationships
Source context
Classification (raw research text)
- Core focus
- Real-time contact-center AI for agent assist, QA, coaching, compliance, call summaries, and voice AI agents.
- Core industry
- Customer-support CX / contact center software.
- Core category
- Contact center AI software / conversation intelligence / QA automation / voice AI agents.
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy