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Select companies in the slots below to reveal a useful side-by-side view. You can compare up to four companies and change any selection later.
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| Description | ||||
| Summary | AI-powered conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions for QA, compliance, and insights. | |||
| Description | CallMiner captures and analyzes 100% of omnichannel customer interactions for conversation intelligence, quality management, compliance, agent performance, customer experience analytics, and automation use cases. | |||
| Positioning | Conversation intelligence and automation software for CX | |||
| Key facts | ||||
| HQ location | Waltham, MA, USA | |||
| Founded | 2002 | |||
| Employee range | 201-500 | |||
| Company type | Private | |||
| Pricing model | custom quote, subscription | |||
| Last updated | Jun 21, 2026 | |||
| Financials | ||||
| Revenue estimate | Unknown; third-party estimates vary widely | |||
| Valuation estimate | Unknown | |||
| Investments | $75M Goldman Sachs investment in 2019; total funding estimates vary by source ($128M-$152M+) | |||
| Relationships | ||||
| Target customers | Contact centers, CX, QA, compliance, operations and customer-experience leaders | |||
| Key competitors | NICE, Verint, Calabrio, Observe.AI, Level AI, Invoca | |||
| Known customers | 550+ customers (company claim); Radial and other case studies | |||
| Segments & Industries | ||||
| Segments | AI Workflows, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, STT/TTS Infrastructure, Analytics & BI | |||
| Industries | Customer Support / CX | |||
