| Description |
| Summary |
AI-powered conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions for QA, compliance, and insights.
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| Description |
CallMiner captures and analyzes 100% of omnichannel customer interactions for conversation intelligence, quality management, compliance, agent performance, customer experience analytics, and automation use cases.
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| Positioning |
Conversation intelligence and automation software for CX
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| Key facts |
| HQ location |
Waltham, MA, USA
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| Founded |
2002
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| Employee range |
201-500
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| Company type |
Private
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| Pricing model |
custom quote, subscription
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
Unknown; third-party estimates vary widely
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| Valuation estimate |
Unknown
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| Investments |
$75M Goldman Sachs investment in 2019; total funding estimates vary by source ($128M-$152M+)
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| Relationships |
| Target customers |
Contact centers, CX, QA, compliance, operations and customer-experience leaders
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| Key competitors |
NICE, Verint, Calabrio, Observe.AI, Level AI, Invoca
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| Known customers |
550+ customers (company claim); Radial and other case studies
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| Segments & Industries |
| Segments |
AI Workflows, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, STT/TTS Infrastructure, Analytics & BI
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| Industries |
Customer Support / CX
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