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CallMiner

https://callminer.com/ Research Team Data
Active

AI-powered conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions for QA, compliance, and insights.

CallMiner captures and analyzes 100% of omnichannel customer interactions for conversation intelligence, quality management, compliance, agent performance, customer experience analytics, and automation use cases.

Positioning

Conversation intelligence and automation software for CX

Key facts

HQ location
Waltham, MA, USA
Founded
2002
Employee range
201-500 (300+)
Funding stage
Bootstrapped
Company type
Private (Private)
Pricing model
Custom Quote Subscription (Quote-based enterprise subscription)
Last updated
Jun 21, 2026

Revenue estimate

Unknown; third-party estimates vary widely

Valuation estimate

Unknown

Investments

$75M Goldman Sachs investment in 2019; total funding estimates vary by source ($128M-$152M+)

Target customers

Contact centers, CX, QA, compliance, operations and customer-experience leaders

Key competitors

NICE, Verint, Calabrio, Observe.AI, Level AI, Invoca

Known customers

550+ customers (company claim); Radial and other case studies

Classification (raw research text)

Core focus
Conversation intelligence and CX automation
Core industry
Contact center / CX
Core category
Conversation intelligence / speech analytics

Shown verbatim from the research spreadsheet — deriving structured segment/industry tags from this text is a future phase.

Attribute breakdown

  • AI Workflows Secondary feature
  • AI Automation / Business Process Automation Secondary feature
  • System / API Integration Secondary feature
  • Retrieval-Augmented Generation Secondary feature
  • AI / LLM Data Pipeline Secondary feature
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Primary focus
  • AI Observability / Monitoring Primary focus
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Primary focus
  • Human-in-the-Loop Review / Feedback Primary focus
  • Call Transcription / Speech-to-Text Data Capture Primary focus
  • Conversation Intelligence / Speech Analytics Primary focus
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Primary focus
  • Vertical-Specific AI Secondary feature
Show all 32 attributes
  • AI Workflows Secondary feature
  • AI Automation / Business Process Automation Secondary feature
  • AI Fine-tuning / Custom Model Training Not emphasized
  • Agent Builder / Agent Configuration Not emphasized
  • Multi-agent Orchestration / Runtime Not emphasized
  • System / API Integration Secondary feature
  • Prompt Management / Prompt Engineering Not emphasized
  • Retrieval-Augmented Generation Secondary feature
  • Graph RAG / Knowledge Graph Retrieval Not emphasized
  • Enterprise Search / Knowledge Management Not emphasized
  • AI / LLM Data Pipeline Secondary feature
  • Document AI / Document Processing Not emphasized
  • Model Deployment / Inference Infrastructure Not emphasized
  • Traditional Machine Learning Secondary feature
  • AI Quality Assurance / LLM Evaluation Primary focus
  • AI Observability / Monitoring Primary focus
  • AI Security / Guardrails Secondary feature
  • Data Privacy / PII / Confidential AI Secondary feature
  • AI Governance / Policy Management Secondary feature
  • AI Risk / Compliance Primary focus
  • AI Asset Inventory / Model Registry Not emphasized
  • Human-in-the-Loop Review / Feedback Primary focus
  • Call Transcription / Speech-to-Text Data Capture Primary focus
  • Conversation Intelligence / Speech Analytics Primary focus
  • Text Chatbots / Conversational Assistants Not emphasized
  • Voice AI Agents Not emphasized
  • Voice Infrastructure / STT / TTS Secondary feature
  • AI for Customer Experience / Support Automation Primary focus
  • Sales / Revenue Intelligence Secondary feature
  • Analytics / BI / Decision Intelligence Primary focus
  • Enterprise App / Internal Tool Builder Not emphasized
  • Vertical-Specific AI Secondary feature