CallMiner
Research Team Data
Published
Conversation intelligence and automation software for CX
Company profile
Overview
AI-powered conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions for QA, compliance, and insights.
CallMiner captures and analyzes 100% of omnichannel customer interactions for conversation intelligence, quality management, compliance, agent performance, customer experience analytics, and automation use cases.
At a glance
Key facts
- HQ location
- Waltham, MA, USA
- Founded
- 2002
- Employee range
- 201-500300+
- Company type
- Private
- Last updated
- Pricing model
- Custom QuoteSubscriptionQuote-based enterprise subscription
Business context
Financials
- Revenue estimate
- Unknown; third-party estimates vary widely
- Valuation estimate
- Unknown
- Investments
- $75M Goldman Sachs investment in 2019; total funding estimates vary by source ($128M-$152M+)
Market context
Relationships
- Target customers
- Contact centers, CX, QA, compliance, operations and customer-experience leaders
- Key competitors
- NICE, Verint, Calabrio, Observe.AI, Level AI, Invoca
- Known customers
- 550+ customers (company claim); Radial and other case studies
Source context
Classification (raw research text)
- Core focus
- Conversation intelligence and CX automation
- Core industry
- Contact center / CX
- Core category
- Conversation intelligence / speech analytics
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy
Segments, Industries & Certifications
Segments
AI WorkflowsAI Developer ToolsKnowledge & RAGAI Quality & ObservabilityTraditional MLAI Governance & RiskCall AnalysisSTT/TTS InfrastructureAnalytics & BI
Industries
Customer Support / CX