| Description |
| Summary |
Enterprise conversational and agentic AI platform for customer service automation; acquired by NiCE in 2025.
|
|
|
|
| Description |
Cognigy provides customer-service AI agents for voice, chat and messaging, with Knowledge AI, agent copilot, contact-center integrations, voice connectivity and agentic handoff/collaboration across AI and human agents.
|
|
|
|
| Positioning |
AI-first CX platform for customer-service AI agents
|
|
|
|
| Key facts |
| HQ location |
Plano, TX, USA / Düsseldorf, Germany
|
|
|
|
| Founded |
2016
|
|
|
|
| Employee range |
501-1000
|
|
|
|
| Funding stage |
Series C Plus
|
|
|
|
| Company type |
Unknown
|
|
|
|
| Pricing model |
subscription
|
|
|
|
| Last updated |
Jun 21, 2026
|
|
|
|
| Financials |
| Revenue estimate |
Unknown
|
|
|
|
| Valuation estimate |
Acquired by NiCE for ~$955M (announced Jul 2025)
|
|
|
|
| Investments |
$165M total funding before acquisition; $100M Series C in 2024
|
|
|
|
| Relationships |
| Target customers |
Large contact centers and enterprises
|
|
|
|
| Key competitors |
NiCE, Kore.ai, Ada, Parloa, Talkdesk, Five9
|
|
|
|
| Known customers |
Toyota, Flix, Nestlé, Bosch, Lufthansa
|
|
|
|
| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, LLM Deployment, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI
|
|
|
|
| Industries |
Customer Support / CX
|
|
|
|
