| Description |
| Summary |
Sendbird-powered AI concierge platform for branded customer experiences and customer service automation across digital support channels.
|
|
|
|
| Description |
Delight.ai provides a branded AI concierge trained on knowledge bases and customer conversations, with omnichannel support, integrations with Zendesk/Salesforce/Freshworks, live-agent handoff, memory, personalization, and trusted customer service automation.
|
|
|
|
| Positioning |
Branded AI concierge for customer experiences
|
|
|
|
| Key facts |
| HQ location |
San Mateo, CA, USA / Seoul, South Korea
|
|
|
|
| Employee range |
201-500
|
|
|
|
| Company type |
Subsidiary
|
|
|
|
| Pricing model |
custom quote, subscription, usage based
|
|
|
|
| Last updated |
Jun 21, 2026
|
|
|
|
| Financials |
| Revenue estimate |
Unknown / not publicly disclosed
|
|
|
|
| Valuation estimate |
Unknown
|
|
|
|
| Investments |
Built by Sendbird; Sendbird has raised ~$220M+ historically
|
|
|
|
| Relationships |
| Target customers |
Retail, travel, SaaS, healthcare, financial services and consumer brands
|
|
|
|
| Key competitors |
Ada, Intercom/Fin, Forethought, Sierra, Zendesk AI
|
|
|
|
| Known customers |
NORSE, LOTTE Home Shopping, AllAthlete, Gther, HiPages (public examples)
|
|
|
|
| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Analytics & BI
|
|
|
|
| Industries |
Customer Support / CX
|
|
|
|
