Summary
Sendbird-powered AI concierge platform for branded customer experiences and customer service automation across digital support channels.
Description
Delight.ai provides a branded AI concierge trained on knowledge bases and customer conversations, with omnichannel support, integrations with Zendesk/Salesforce/Freshworks, live-agent handoff, memory, personalization, and trusted customer service automation.
Positioning
Branded AI concierge for customer experiences
Key facts
- HQ location
- San Mateo, CA, USA / Seoul, South Korea
- Founded
- —
- Employee range
- 201-500 (Product/business unit of Sendbird; Sendbird 201-500)
- Funding stage
- —
- Company type
- Subsidiary (Product/business unit of Sendbird)
- Pricing model
- Custom Quote Subscription Usage Based (Usage-based SaaS pricing based on conversations / quote-based enterprise)
- Last updated
Financials
- Revenue estimate
- Unknown / not publicly disclosed
- Valuation estimate
- Unknown
- Investments
- Built by Sendbird; Sendbird has raised ~$220M+ historically
Relationships
- Target customers
- Retail, travel, SaaS, healthcare, financial services and consumer brands
- Key competitors
- Ada, Intercom/Fin, Forethought, Sierra, Zendesk AI
- Known customers
- NORSE, LOTTE Home Shopping, AllAthlete, Gther, HiPages (public examples)
Classification (raw research text)
- Core focus
- AI customer experience and support automation
- Core industry
- Customer support / CX
- Core category
- AI concierge / conversational AI support platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries