Delight.ai
Research Team Data
Published
Branded AI concierge for customer experiences
Subsidiary of Sendbird
Company profile
Overview
Sendbird-powered AI concierge platform for branded customer experiences and customer service automation across digital support channels.
Delight.ai provides a branded AI concierge trained on knowledge bases and customer conversations, with omnichannel support, integrations with Zendesk/Salesforce/Freshworks, live-agent handoff, memory, personalization, and trusted customer service automation.
At a glance
Key facts
- HQ location
- San Mateo, CA, USA / Seoul, South Korea
- Employee range
- 201-500Product/business unit of Sendbird; Sendbird 201-500
- Company type
- SubsidiaryProduct/business unit of Sendbird
- Last updated
- Pricing model
- Custom QuoteSubscriptionUsage BasedUsage-based SaaS pricing based on conversations / quote-based enterprise
Business context
Financials
- Revenue estimate
- Unknown / not publicly disclosed
- Valuation estimate
- Unknown
- Investments
- Built by Sendbird; Sendbird has raised ~$220M+ historically
Market context
Relationships
- Target customers
- Retail, travel, SaaS, healthcare, financial services and consumer brands
- Key competitors
- Ada, Intercom/Fin, Forethought, Sierra, Zendesk AI
- Known customers
- NORSE, LOTTE Home Shopping, AllAthlete, Gther, HiPages (public examples)
Source context
Classification (raw research text)
- Core focus
- AI customer experience and support automation
- Core industry
- Customer support / CX
- Core category
- AI concierge / conversational AI support platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy
Segments, Industries & Certifications
Segments
AI WorkflowsAI AgentsAI Developer ToolsKnowledge & RAGAI Quality & ObservabilityAI Governance & RiskCall AnalysisChatbotsAnalytics & BI
Industries
Customer Support / CX