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Select companies in the slots below to reveal a useful side-by-side view. You can compare up to four companies and change any selection later.
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| Description | ||||
| Summary | AI platform for contact centers combining CX automation, Voice AI agents, real-time agent assist, Auto QA and conversation intelligence. | |||
| Description | Observe.AI automates customer service across voice and chat, assists agents in real time, analyzes conversations, and provides Auto QA, coaching and workflow orchestration for contact centers. | |||
| Positioning | Purpose-built AI agents on one CX platform | |||
| Key facts | ||||
| HQ location | San Francisco, CA, USA | |||
| Founded | 2017 | |||
| Employee range | 201-500 | |||
| Funding stage | Series C Plus | |||
| Company type | Private | |||
| Pricing model | custom quote, subscription | |||
| Last updated | Jun 21, 2026 | |||
| Financials | ||||
| Revenue estimate | Undisclosed; third-party estimates vary | |||
| Valuation estimate | $1.4B reported 2022 valuation | |||
| Investments | ~$214M total funding (latest major Series C in 2022; amount varies by source) | |||
| Relationships | ||||
| Target customers | Contact center operators, CX leaders, QA teams, frontline-agent teams and enterprises handling high-volume service/sales conversations | |||
| Key competitors | Cresta, Level AI, NICE, CallMiner, Talkdesk, Genesys | |||
| Known customers | Tripadvisor; 350+ companies claimed on public materials | |||
| Segments & Industries | ||||
| Segments | AI Workflows, AI Agents, AI Developer Tools, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI | |||
| Industries | Customer Support / CX | |||
