Observe.AI
Research Team Data
Published
Purpose-built AI agents on one CX platform
Company profile
Overview
AI platform for contact centers combining CX automation, Voice AI agents, real-time agent assist, Auto QA and conversation intelligence.
Observe.AI automates customer service across voice and chat, assists agents in real time, analyzes conversations, and provides Auto QA, coaching and workflow orchestration for contact centers.
At a glance
Key facts
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Employee range
- 201-500~400+
- Funding stage
- Series C Plus
- Company type
- Private
- Last updated
- Pricing model
- Custom QuoteSubscriptionEnterprise SaaS subscription / quote-based
Business context
Financials
- Revenue estimate
- Undisclosed; third-party estimates vary
- Valuation estimate
- $1.4B reported 2022 valuation
- Investments
- ~$214M total funding (latest major Series C in 2022; amount varies by source)
Market context
Relationships
Source context
Classification (raw research text)
- Core focus
- Contact center AI, CX automation and conversation intelligence
- Core industry
- Contact centers / Customer Experience
- Core category
- CX AI agents and conversation intelligence platform
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy
Segments, Industries & Certifications
Segments
AI WorkflowsAI AgentsAI Developer ToolsAI Quality & ObservabilityTraditional MLAI Governance & RiskCall AnalysisChatbotsVoice AI AgentsSTT/TTS InfrastructureAnalytics & BI
Industries
Customer Support / CX