| Description |
| Summary |
Customer Experience Automation platform with AI agents, observability, evaluation and simulation for CX operations.
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| Description |
Talkdesk automates customer journeys with AI agents and includes validation, observability and evaluation controls for managing human and AI agents as one workforce.
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| Positioning |
AI customer experience automation
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| Key facts |
| HQ location |
Palo Alto, CA, USA
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| Founded |
2011
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| Employee range |
1001-5000
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| Company type |
Private
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| Pricing model |
subscription
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| Last updated |
Jun 21, 2026
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| Financials |
| Revenue estimate |
~$229.5M 2021 estimate (dated)
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| Valuation estimate |
$10B valuation reported in 2021 (dated)
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| Investments |
~$497M total funding
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| Relationships |
| Target customers |
Retail, financial services, healthcare and enterprise contact centers
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| Key competitors |
NiCE, Five9, Genesys, Zendesk, Cognigy, Ada
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| Known customers |
IBM, Acxiom, Hunter Douglas, Trivago
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| Segments & Industries |
| Segments |
AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, LLM Deployment, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI
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| Industries |
Customer Support / CX
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