| Description |
| Summary |
Verint is a public enterprise software company focused on contact-center AI, CX automation, workforce engagement, analytics, and communication intelligence.
|
|
|
|
| Description |
Verint positions itself as a contact center AI platform and CX automation vendor. Its public website describes a CX Automation Platform that combines workforce engagement, quality automation, copilots, knowledge automation, CX analytics, and conversational/agentic AI. Public evidence also shows security/compliance positioning, integration support with existing enterprise systems, and contact-center use cases such as call summarization, quality evaluation, and workforce management. The company appears product-led with enterprise sales motions and some service-adjacent implementation requirements, especially for customer-specific deployment and integration.
|
|
|
|
| Positioning |
Contact center AI platform and CX automation vendor with workforce engagement, quality automation, conversation analytics, and agentic AI capabilities for enterprise customer experience operations.
|
|
|
|
| Key facts |
| HQ location |
Melville, New York, United States
|
|
|
|
| Founded |
1994
|
|
|
|
| Employee range |
5001-10000
|
|
|
|
| Funding stage |
Public
|
|
|
|
| Company type |
Public
|
|
|
|
| Pricing model |
custom quote
|
|
|
|
| Financials |
| Revenue estimate |
Approximately $2.223 billion for fiscal year ended January 31, 2025, per public SEC filing snippet.
|
|
|
|
| Valuation estimate |
Unknown
|
|
|
|
| Investments |
Publicly traded company; no recent funding rounds identified in the sources reviewed. Ownership is public market-based rather than venture-backed.
|
|
|
|
| Relationships |
| Target customers |
Enterprise and mid-market organizations running contact centers and customer experience operations, including regulated industries.
|
|
|
|
| Key competitors |
NICE, Genesys, Five9, Talkdesk, CallMiner, Observe.AI, Cresta, Qualtrics, Medallia
|
|
|
|
| Known customers |
Google, New York Life, Fiserv, Pilot Flying J, UK energy supplier (unnamed on public homepage)
|
|
|
|
| Segments & Industries |
| Segments |
AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Voice AI Agents, Analytics & BI
|
|
|
|
| Industries |
Healthcare, Insurance, Financial Services, Customer Support / CX, General Purpose
|
|
|
|
