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| Description | ||||
| Summary | Verint is a public enterprise software company focused on contact-center AI, CX automation, workforce engagement, analytics, and communication intelligence. | |||
| Description | Verint positions itself as a contact center AI platform and CX automation vendor. Its public website describes a CX Automation Platform that combines workforce engagement, quality automation, copilots, knowledge automation, CX analytics, and conversational/agentic AI. Public evidence also shows security/compliance positioning, integration support with existing enterprise systems, and contact-center use cases such as call summarization, quality evaluation, and workforce management. The company appears product-led with enterprise sales motions and some service-adjacent implementation requirements, especially for customer-specific deployment and integration. | |||
| Positioning | Contact center AI platform and CX automation vendor with workforce engagement, quality automation, conversation analytics, and agentic AI capabilities for enterprise customer experience operations. | |||
| Key facts | ||||
| HQ location | Melville, New York, United States | |||
| Founded | 1994 | |||
| Employee range | 5001-10000 | |||
| Funding stage | Public | |||
| Company type | Public | |||
| Pricing model | custom quote | |||
| Financials | ||||
| Revenue estimate | Approximately $2.223 billion for fiscal year ended January 31, 2025, per public SEC filing snippet. | |||
| Valuation estimate | Unknown | |||
| Investments | Publicly traded company; no recent funding rounds identified in the sources reviewed. Ownership is public market-based rather than venture-backed. | |||
| Relationships | ||||
| Target customers | Enterprise and mid-market organizations running contact centers and customer experience operations, including regulated industries. | |||
| Key competitors | NICE, Genesys, Five9, Talkdesk, CallMiner, Observe.AI, Cresta, Qualtrics, Medallia | |||
| Known customers | Google, New York Life, Fiserv, Pilot Flying J, UK energy supplier (unnamed on public homepage) | |||
| Segments & Industries | ||||
| Segments | AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Voice AI Agents, Analytics & BI | |||
| Industries | Healthcare, Insurance, Financial Services, Customer Support / CX, General Purpose | |||
