Summary
Verint is a public enterprise software company focused on contact-center AI, CX automation, workforce engagement, analytics, and communication intelligence.
Description
Verint positions itself as a contact center AI platform and CX automation vendor. Its public website describes a CX Automation Platform that combines workforce engagement, quality automation, copilots, knowledge automation, CX analytics, and conversational/agentic AI. Public evidence also shows security/compliance positioning, integration support with existing enterprise systems, and contact-center use cases such as call summarization, quality evaluation, and workforce management. The company appears product-led with enterprise sales motions and some service-adjacent implementation requirements, especially for customer-specific deployment and integration.
Positioning
Contact center AI platform and CX automation vendor with workforce engagement, quality automation, conversation analytics, and agentic AI capabilities for enterprise customer experience operations.
Key facts
- HQ location
- Melville, New York, United States
- Founded
- 1994
- Employee range
- 5001-10000 (LinkedIn lists 5,001-10,000 employees; prior SEC filing snippet indicated over 1,600 employees globally in 2022, but current public range is 5,001-10,000.)
- Funding stage
- Public
- Company type
- Public
- Pricing model
- Custom Quote (Public pricing is limited. Verint Community pricing page says 'Contact us for pricing.' Enterprise-style quoting is implied across the product family.)
- Last updated
- —
Financials
- Revenue estimate
- Approximately $2.223 billion for fiscal year ended January 31, 2025, per public SEC filing snippet.
- Valuation estimate
- Unknown
- Investments
- Publicly traded company; no recent funding rounds identified in the sources reviewed. Ownership is public market-based rather than venture-backed.
Relationships
- Target customers
- Enterprise and mid-market organizations running contact centers and customer experience operations, including regulated industries.
- Key competitors
- NICE, Genesys, Five9, Talkdesk, CallMiner, Observe.AI, Cresta, Qualtrics, Medallia
- Known customers
- Google, New York Life, Fiserv, Pilot Flying J, UK energy supplier (unnamed on public homepage)
Classification (raw research text)
- Core focus
- Customer experience automation, contact-center AI, workforce engagement, conversational and agentic AI, analytics, and quality automation.
- Core industry
- Enterprise software for customer support and CX operations.
- Core category
- Contact center AI platform / CX automation platform.
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries
- Certifications