Verint
Contact center AI platform and CX automation vendor with workforce engagement, quality automation, conversation analytics, and agentic AI capabilities for enterprise customer experience operations.
Company profile
Overview
Verint is a public enterprise software company focused on contact-center AI, CX automation, workforce engagement, analytics, and communication intelligence.
Verint positions itself as a contact center AI platform and CX automation vendor. Its public website describes a CX Automation Platform that combines workforce engagement, quality automation, copilots, knowledge automation, CX analytics, and conversational/agentic AI. Public evidence also shows security/compliance positioning, integration support with existing enterprise systems, and contact-center use cases such as call summarization, quality evaluation, and workforce management. The company appears product-led with enterprise sales motions and some service-adjacent implementation requirements, especially for customer-specific deployment and integration.
At a glance
Key facts
- HQ location
- Melville, New York, United States
- Founded
- 1994
- Employee range
- 5001-10000LinkedIn lists 5,001-10,000 employees; prior SEC filing snippet indicated over 1,600 employees globally in 2022, but current public range is 5,001-10,000.
- Funding stage
- Public
- Company type
- Public
- Pricing model
- Custom QuotePublic pricing is limited. Verint Community pricing page says 'Contact us for pricing.' Enterprise-style quoting is implied across the product family.
Business context
Financials
- Revenue estimate
- Approximately $2.223 billion for fiscal year ended January 31, 2025, per public SEC filing snippet.
- Valuation estimate
- Unknown
- Investments
- Publicly traded company; no recent funding rounds identified in the sources reviewed. Ownership is public market-based rather than venture-backed.
Market context
Relationships
- Target customers
- Enterprise and mid-market organizations running contact centers and customer experience operations, including regulated industries.
- Key competitors
- NICE, Genesys, Five9, Talkdesk, CallMiner, Observe.AI, Cresta, Qualtrics, Medallia
- Known customers
- Google, New York Life, Fiserv, Pilot Flying J, UK energy supplier (unnamed on public homepage)
Source context
Classification (raw research text)
- Core focus
- Customer experience automation, contact-center AI, workforce engagement, conversational and agentic AI, analytics, and quality automation.
- Core industry
- Enterprise software for customer support and CX operations.
- Core category
- Contact center AI platform / CX automation platform.
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy