| Description |
| Summary |
Enterprise agentic AI platform for CX and EX automation.
|
|
|
|
| Description |
Yellow.ai presents itself as an enterprise agentic AI platform focused on customer and employee service automation across chat, voice, and email. Public evidence shows productized offerings including an AI Agent Builder, analytics, conversational knowledge base/Agentic RAG, automated testing, and AI copilot capabilities, plus 150+ integrations and enterprise security/compliance claims. The company positions itself for large enterprises and references public case studies and named customer quotes on its website.
|
|
|
|
| Positioning |
Enterprise agentic AI platform for service automation, positioned around CX and EX conversational automation, voice/chat/email support, analytics, testing, and integrations.
|
|
|
|
| Key facts |
| HQ location |
San Mateo, California, United States
|
|
|
|
| Founded |
2016
|
|
|
|
| Employee range |
501-1000
|
|
|
|
| Funding stage |
Series C Plus
|
|
|
|
| Company type |
Private
|
|
|
|
| Pricing model |
custom quote, unknown
|
|
|
|
| Financials |
| Revenue estimate |
Unknown
|
|
|
|
| Valuation estimate |
Unknown
|
|
|
|
| Investments |
Yellow.ai’s About page states it raised $4M in Series A (2019), $78.15M in Series C (2021), and references a later public-merger plan on its investor page. Public third-party search results also reference over $100M total funding, but current official funding totals were not confirmed on a primary source.
|
|
|
|
| Relationships |
| Target customers |
Large enterprises, especially customer service, CX, operations, and employee experience teams.
|
|
|
|
| Key competitors |
Direct: Kore.ai, Cognigy, LivePerson, Intercom, Ada. Adjacent: Amelia, Genesys, NICE, Five9, Observe.AI, Qualtrics, Typeform-style support automation vendors.
|
|
|
|
| Known customers |
Public website references customers and case studies including Randstad USA, UnionBank of the Philippines, and Sony India; the site also claims 650+ global brands and 1300+ enterprises, but the full customer list is not publicly enumerated.
|
|
|
|
| Segments & Industries |
| Segments |
AI Workflows, AI Agents, Knowledge & RAG, AI Quality & Observability, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, Analytics & BI
|
|
|
|
| Industries |
Customer Support / CX, General Purpose
|
|
|
|
