Yellow AI
Enterprise agentic AI platform for service automation, positioned around CX and EX conversational automation, voice/chat/email support, analytics, testing, and integrations.
Company profile
Overview
Enterprise agentic AI platform for CX and EX automation.
Yellow.ai presents itself as an enterprise agentic AI platform focused on customer and employee service automation across chat, voice, and email. Public evidence shows productized offerings including an AI Agent Builder, analytics, conversational knowledge base/Agentic RAG, automated testing, and AI copilot capabilities, plus 150+ integrations and enterprise security/compliance claims. The company positions itself for large enterprises and references public case studies and named customer quotes on its website.
At a glance
Key facts
- HQ location
- San Mateo, California, United States
- Founded
- 2016
- Employee range
- 501-1000Public website states 500+ employees in 2020; third-party sources and site signals suggest roughly 500-1000, but no current official headcount was found.
- Funding stage
- Series C Plus
- Company type
- Private
- Pricing model
- Custom QuoteUnknownNo public pricing page was found; the website emphasizes booking a demo and mentions consumption-based pricing in a blog snippet, but this is not enough to validate a specific pricing model.
Business context
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- Unknown
- Investments
- Yellow.ai’s About page states it raised $4M in Series A (2019), $78.15M in Series C (2021), and references a later public-merger plan on its investor page. Public third-party search results also reference over $100M total funding, but current official funding totals were not confirmed on a primary source.
Market context
Relationships
- Target customers
- Large enterprises, especially customer service, CX, operations, and employee experience teams.
- Key competitors
- Direct: Kore.ai, Cognigy, LivePerson, Intercom, Ada. Adjacent: Amelia, Genesys, NICE, Five9, Observe.AI, Qualtrics, Typeform-style support automation vendors.
- Known customers
- Public website references customers and case studies including Randstad USA, UnionBank of the Philippines, and Sony India; the site also claims 650+ global brands and 1300+ enterprises, but the full customer list is not publicly enumerated.
Source context
Classification (raw research text)
- Core focus
- Enterprise customer and employee service automation using agentic AI, conversational AI, and omnichannel workflows.
- Core industry
- Customer-support CX; enterprise service automation.
- Core category
- Enterprise conversational AI / agentic AI platform.
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Market taxonomy