Fin AI

Founded in 2011.

Fin’s official company history says it was founded as Intercom in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The company later framed this as the beginning of its modern customer communication product line.

Fin’s company history states that it raised its first major funding round in 2013, identified on the page as Series A. The same history notes that the San Francisco office opened as the business began to scale.

Fin’s official history says the company completed a Series D round in 2018 and reached a $1.3 billion valuation. The page characterizes this as the company achieving unicorn status.

Fin’s company history states that Eoghan McCabe returned as CEO in 2022. The same milestone marks the start of a broader AI transformation and a stated commitment of more than $100 million to AI development.

Intercom announced Fin, its new AI chatbot powered by GPT-4, on March 14, 2023. The launch positioned Fin as an AI-powered customer service bot designed to answer questions using a company’s help-center content.

Intercom announced that it was changing the company name to Fin. The post says the Intercom name would remain attached to the customer service software platform, while the corporate entity would be renamed Fin.