Permira agreed to buy Genesys from Alcatel-Lucent in a $1.5 billion all-cash transaction. The deal set up Genesys’ transition into private equity ownership and later operational independence.
Permira to Buy Alcatel-Lucent Unit for $1.5 billion VerifiedPermira funds completed the acquisition of Genesys from Alcatel-Lucent. Reporting at the time valued the transaction at about $1.5 billion.
Permira Funds Complete Acquisition of Genesys From Alcatel-Lucent VerifiedGenesys announced it would acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. The deal was positioned as a move to create a premier omnichannel customer experience company.
Genesys to Acquire Interactive Intelligence VerifiedGenesys completed its acquisition of Interactive Intelligence. The transaction consolidated two major contact center software providers into one company.
Genesys Completes Acquisition of Interactive Intelligence to Create World's Leading Omnichannel Customer Experience Solutions Company VerifiedGenesys launched Genesys Cloud, its cloud-based customer experience platform. The product marked a major strategic shift toward cloud delivery and omnichannel orchestration.
Genesys Cloud release notes and platform overview VerifiedGenesys appointed Tony Bates as chief executive officer, succeeding Paul Segre. Bates had previously held senior leadership roles at Cisco, Microsoft, and Skype.
Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO VerifiedGenesys announced its intent to acquire Bold360 from LogMeIn. The acquisition was intended to strengthen Genesys’ digital and AI customer engagement offerings.
Genesys Announces Intent to Acquire Bold360 from LogMeIn VerifiedGenesys announced agreements to acquire Pointillist and Exceed.ai. The company said the acquisitions would expand its journey analytics and conversational AI capabilities.
Genesys to Reinvent the Customer Experience Across Enterprises VerifiedGenesys raised $580 million in new funding at a $21 billion valuation. Reuters reported that Salesforce Ventures led the round, underscoring strong investor demand for the company.
Genesys valued at $21 bln after latest funding round VerifiedGenesys and Salesforce launched CX Cloud from Genesys and Salesforce, an AI-powered customer experience offering. The announcement highlighted deeper product integration and data sharing between the two companies.
Genesys and Salesforce Launch AI-Powered Customer Experience Cloud VerifiedGenesys announced an agreement to acquire Radarr Technologies. The company said the deal would add AI-powered experience orchestration capabilities to Genesys Cloud.
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before VerifiedGenesys announced $1.5 billion in new investment commitments from Salesforce and ServiceNow. The company described the move as strengthening its strategic partnerships with both firms.
Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow Verified