Decision workspace
Compare Companies
Compare up to four researched companies across market position, company facts, financial context, and classifications.
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| Description | ||||
| Summary | Enterprise contact-center AI platform for agent assist, QA automation, coaching, compliance monitoring, call summarization, and voice AI agents. | Enterprise Customer Experience AI platform combining autonomous AI agents, agent assist, conversation intelligence and no-code orchestration. | ||
| Description | Balto presents itself as a unified contact-center AI platform combining real-time agent assist, QA automation, coaching, compliance monitoring, call summarization, analytics, and voice AI agents. Public evidence supports a productized SaaS/platform offering oriented toward enterprise contact centers, with integrations into existing CRMs/phone systems and a security posture that includes SOC 2 compliance claims. | Cresta unifies autonomous AI Agents, real-time Agent Assist and Conversation Intelligence on Cresta Opera, a no-code AI orchestration layer for large enterprise CX operations. | ||
| Positioning | Contact-center AI platform focused on real-time guidance, automated QA, coaching, compliance, summarization, and voice AI agents for enterprise customer-facing operations. | Unified CX AI platform for human and AI agents | ||
| Key facts | ||||
| HQ location | St. Louis, Missouri, United States | San Francisco, CA, USA | ||
| Founded | 2017 | 2017 | ||
| Employee range | 51-200 | 501-1000 | ||
| Funding stage | Series B | Series C Plus | ||
| Company type | Private | Private | ||
| Pricing model | custom quote | subscription, usage based | ||
| Last updated | — | Jun 21, 2026 | ||
| Financials | ||||
| Revenue estimate | Unknown | Undisclosed; third-party estimates vary | ||
| Valuation estimate | Unknown | $1.6B | ||
| Investments | Public Balto press pages indicate the company was founded in 2017 and has announced Seed, Series A, and Series B fundraising, including a $37.5M Series B in 2021. No reliable public evidence found for current valuation. | $282M disclosed funding estimate; $125M Series D reported in 2025 | ||
| Relationships | ||||
| Target customers | Enterprise contact centers, customer support organizations, sales teams, and accounts receivable operations. | Large enterprise contact centers, support, sales and customer experience teams | ||
| Key competitors | Uniphore, Observe.AI, CallMiner, Level AI, Cognigy, Five9, Talkdesk, NICE, Cresta | Observe.AI, Level AI, NICE, Cognigy, Ada, Talkdesk, Forethought | ||
| Known customers | InteLogix, Credit Control, Bordner Home Solutions | Intuit, Verizon, Cox Communications | ||
| Segments & Industries | ||||
| Segments | AI Agents, AI Quality & Observability, Call Analysis, Voice AI Agents, Analytics & BI | AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, LLM Deployment, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents, STT/TTS Infrastructure, Analytics & BI | ||
| Industries | Customer Support / CX, Sales / GTM | Customer Support / CX | ||
