AI MARKET MAP

Aisera

Acquired by Automation Anywhere
Research Team Data Acquired Published Compare
aisera.com

Summary

AI agentic platform for enterprise service management. ACQUIRED by Automation Anywhere on November 4, 2025.

Description

Aisera provides agentic self-service agents for ITSM, HR, employee experience and customer service; the product is now part of Automation Anywhere’s agentic automation portfolio.

Positioning

AI service management and support automation

Key facts

HQ location
Santa Clara, CA, USA
Founded
2017
Employee range
201-500 (305-340 (pre-acquisition))
Funding stage
Series C Plus
Company type
Subsidiary (Acquired / subsidiary of Automation Anywhere)
Pricing model
Subscription (Enterprise SaaS subscription)
Last updated

Financials

Revenue estimate
Unknown
Valuation estimate
N/A (acquired)
Investments
$175M total (Series D $90M led by Thoma Bravo/Goldman Sachs Aug 2022)

Relationships

Target customers
Enterprise IT and operations teams
Key competitors
Moveworks, Kore.ai, ServiceNow
Known customers
ServiceNow, Zoom, Avanade

Classification (raw research text)

Core focus
Service desk AI and workflow automation
Core industry
Enterprise software
Core category
AI service desk platform

Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.

Segments, Industries & Certifications

Segments

AI Workflows, AI Agents, AI Developer Tools, Knowledge & RAG, Document AI, AI Quality & Observability, Traditional ML, AI Governance & Risk, Call Analysis, Chatbots, Voice AI Agents