Summary
Contact-center AI and speech analytics platform for voice and digital interaction analysis, real-time agent assist, quality automation, and compliance monitoring.
Description
Yactraq appears to be a private, Vancouver-based contact-center AI company focused on speech analytics and real-time agent assistance. Its public website describes an AI-powered analytics and real-time assistance platform for voice and digital channels, with capabilities including omnichannel ingestion, automated QA, sentiment analysis, predictive scoring, compliance detection, real-time agent assist, supervisor alerts, and automated CRM summaries. Public evidence also references its Omnitraq offering and a modular platform approach. Some third-party listings and the company’s LinkedIn page describe the firm as founded in 2010 or 2011, but the exact founding year remains slightly inconsistent across public sources.
Positioning
Yactraq is best understood as a productized contact-center AI / speech analytics platform with adjacent implementation and integration services. The strongest evidence supports SaaS-like software with modular packaging, but the company also emphasizes custom integrations and deployment flexibility. It is directly relevant to conversational AI, contact-center AI, AI quality management, and communication intelligence. Enterprise governance or formal compliance certifications were not publicly verified.
Key facts
- HQ location
- Vancouver, British Columbia, Canada
- Founded
- 2010
- Employee range
- 11-50 (LinkedIn lists 11-50 employees; LinkedIn page shows 31 employees at one point and 3,291 followers.)
- Funding stage
- Bootstrapped
- Company type
- Private
- Pricing model
- Custom Quote (Flexible pricing; custom quote likely. The site references lower license cost, no hidden support/training fees, and one-time setup fees, but does not publish list pricing.)
- Last updated
- —
Financials
- Revenue estimate
- Unknown
- Valuation estimate
- Unknown
- Investments
- No reliable public investor disclosures or funding rounds were confirmed from primary sources. Public third-party snippets indicate a private company, but funding stage is not verifiable from the evidence gathered.
Relationships
- Target customers
- Enterprise contact centers, QA teams, supervisors, operations leaders, sales teams, and BPO partners.
- Key competitors
- NICE, Genesys, Verint, CallMiner, Observe.AI, Cresta, Talkdesk, Gong, and other conversation intelligence vendors.
- Known customers
- Sunbasket; Nuxiba; unnamed European airline; additional testimonial references appear on the website but are not fully named or independently verified.
Classification (raw research text)
- Core focus
- Contact-center AI, speech analytics, quality automation, compliance, real-time agent assist, and conversational insights.
- Core industry
- Customer support / CX; enterprise communications analytics.
- Core category
- Contact-center AI platform / speech analytics software.
Shown verbatim from the research spreadsheet — deriving structured industry tags from this text is a future phase.
Segments, Industries & Certifications
- Segments
- Industries