Companies
Level AI
2019
Series C Plus
201-500
- Summary
- LLM-native customer experience intelligence platform for analyzing contact-center interactions, automating QA, coaching agents and improving service outcomes.
- Segments
- AI Workflows AI Developer Tools Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2019
- Website
- https://thelevel.ai
MaestroQA
2013
51-200
- Summary
- AI-powered conversation analytics and quality assurance platform for scaling support QA, coaching, compliance and customer-experience insights.
- Segments
- AI Workflows AI Developer Tools AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- New York, NY, USA / Boston, MA, USA presence
- Founded
- 2013
- Website
- https://www.maestroqa.com
Neptune
2011
Acquired
51-200
- Summary
- Enterprise low-code platform for SAP-centric application development and AI-powered business apps.
- Segments
- AI Workflows AI Agents LLM Deployment AI Governance & Risk
- Industries
- Industrial / Manufacturing Customer Support / CX General Purpose
- HQ location
- Oslo, Norway
- Founded
- 2011
- Website
- https://neptune-software.com
NiCE
1986
Public
5001-10000
- Summary
- Public CX software company with CXone Mpower, Enlighten AI, AI agents, voice/contact-center automation, and analytics.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Hoboken, NJ, USA / Ra'anana, Israel
- Founded
- 1986
- Website
- https://www.nice.com/
Observe.AI
2017
Series C Plus
201-500
- Summary
- AI platform for contact centers combining CX automation, Voice AI agents, real-time agent assist, Auto QA and conversation intelligence.
- Segments
- AI Workflows AI Agents AI Developer Tools AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Website
- https://observe.ai/
Omni
2022
Series B
201-500
- Summary
- AI analytics platform with a semantic layer, governed BI, AI chat, modeling, embedded analytics, and APIs.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Analytics & BI
- Industries
- Customer Support / CX Sales / GTM General Purpose
- HQ location
- San Francisco, California, United States
- Founded
- 2022
- Website
- https://omni.co
Oneleet
2022
Series A
51-200
- Summary
- Security-first compliance platform for SOC 2, ISO 27001, and related frameworks, combining automation with human security expertise.
- Segments
- AI Governance & Risk Analytics & BI
- Industries
- Customer Support / CX General Purpose
- HQ location
- Amsterdam, Netherlands; LinkedIn also lists Wilmington, Delaware, United States.
- Founded
- 2022
- Website
- https://www.oneleet.com/
Poly AI
2017
Series C Plus
201-500
- Summary
- Enterprise voice and chat AI platform for customer service and task completion.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Healthcare Financial Services Customer Support / CX General Purpose
- HQ location
- London, United Kingdom; also lists New York, San Mateo, Belgrade, and Toronto offices
- Founded
- 2017
- Website
- https://poly.ai/
Regal
2020
Series B
51-200
- Summary
- Voice AI agent platform for enterprise CX, automating phone-based sales, support, operations and retention conversations.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX Sales / GTM
- HQ location
- New York, NY, USA
- Founded
- 2020
- Website
- https://www.regal.ai/
Replicant
2017
Series C Plus
51-200
- Summary
- Enterprise conversational AI platform for contact centers, focused on voice, chat, and SMS automation, QA, and conversation intelligence.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Healthcare Insurance Financial Services Customer Support / CX General Purpose
- HQ location
- San Francisco, California, United States
- Founded
- 2017
- Website
- https://www.replicant.com/
Retell AI
2023
51-200
- Summary
- Developer and business platform for building, testing, deploying, and monitoring production voice AI agents for phone automation.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX Sales / GTM
- HQ location
- San Francisco, CA, USA
- Founded
- 2023
- Website
- https://www.retellai.com
Rippit
2013
51-200
- Summary
- AI conversation data platform for quality management, coaching, analytics, and automated conversation analysis.
- Segments
- AI Workflows AI Agents AI Quality & Observability Call Analysis Analytics & BI
- Industries
- Healthcare Insurance Financial Services Customer Support / CX
- HQ location
- New York City, New York, United States
- Founded
- 2013
- Website
- https://www.rippit.com/
SalesAI
—
11-50
- Summary
- AI voice and messaging agents for answering inbound calls, qualifying leads, booking meetings, and automating sales/support conversations.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- —
- Website
- https://www.salesai.com/
Scala AI
—
Seed
11-50
- Summary
- Unified intelligence platform for modern contact centers, turning operational complexity into visibility, control, and AI-powered CX operations insights.
- Segments
- AI Workflows AI Agents AI Developer Tools AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Seattle, WA, USA
- Founded
- —
- Website
- https://scala.ai/
ScienceSoft
1989
Bootstrapped
501-1000
- Summary
- ScienceSoft is a US-based IT services and software development company that publicly positions itself around AI transformation, custom AI development, and enterprise software delivery.
- Segments
- AI Workflows AI Agents Knowledge & RAG LLM Deployment AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Healthcare Insurance Financial Services Customer Support / CX General Purpose
- HQ location
- McKinney, Texas, USA
- Founded
- 1989
- Website
- https://www.scnsoft.com/
Sierra
2023
201-500
- Summary
- Platform for building enterprise-grade customer service AI agents.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2023
- Website
- https://sierra.ai/
Solidroad
—
11-50
- Summary
- AI-driven QA and coaching platform for support teams.
- Segments
- AI Workflows AI Developer Tools AI Quality & Observability AI Governance & Risk Call Analysis Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Berlin, Germany
- Founded
- —
- Website
- https://www.solidroad.com/
Synthflow AI
2023
Series A
11-50
- Summary
- No-code platform for building AI voice agents.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Berlin, Germany
- Founded
- 2023
- Website
- https://synthflow.ai
Talkdesk
2011
1001-5000
- Summary
- Customer Experience Automation platform with AI agents, observability, evaluation and simulation for CX operations.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Palo Alto, CA, USA
- Founded
- 2011
- Website
- https://www.talkdesk.com/
Verint
1994
Public
5001-10000
- Summary
- Verint is a public enterprise software company focused on contact-center AI, CX automation, workforce engagement, analytics, and communication intelligence.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Voice AI Agents Analytics & BI
- Industries
- Healthcare Insurance Financial Services Customer Support / CX General Purpose
- HQ location
- Melville, New York, United States
- Founded
- 1994
- Website
- https://www.verint.com/
Yellow AI
2016
Series C Plus
501-1000
- Summary
- Enterprise agentic AI platform for CX and EX automation.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX General Purpose
- HQ location
- San Mateo, California, United States
- Founded
- 2016
- Website
- https://yellow.ai/