Companies — AI Market Map

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Company ▲ Founded Funding stage Company size Industry Segments Status

Observe.AI 2017 Series C Plus 201-500 Customer Support / CX AI WorkflowsAI Agents+9 Published

Summary: AI platform for contact centers combining CX automation, Voice AI agents, real-time agent assist, Auto QA and conversation intelligence.
Segments: AI Workflows AI Agents AI Developer Tools AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Customer Support / CX
HQ location: San Francisco, CA, USA
Founded: 2017
Website: https://observe.ai/

Parloa 2018 Series C Plus 201-500 — AI WorkflowsAI Agents+9 Published

Summary: AI Agent Management Platform for enterprise customer service, with a strong voice-first focus for automating conversations in contact centers.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
HQ location: Berlin, Germany; expanding in San Francisco and Madrid
Founded: 2018
Website: https://www.parloa.com/

Pegasystems 1983 Public 5001-10000 — AI WorkflowsAI Agents+9 Published

Summary: Public enterprise platform for AI-powered workflow automation, decisioning, CRM and process modernization.
Segments: AI Workflows AI Agents AI Developer Tools Document AI Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
HQ location: Waltham, MA, USA
Founded: 1983
Website: https://www.pega.com

Pingtree 2007 Bootstrapped 11-50 InsuranceFinancial Services+1 AI WorkflowsAI Agents+4 Published

Summary: AI-powered consumer acquisition platform for lead generation, routing, and full-funnel performance measurement.
Segments: AI Workflows AI Agents Knowledge & RAG AI Governance & Risk Call Analysis Analytics & BI
Industries: Insurance Financial Services Customer Support / CX
HQ location: Boca Raton, FL, United States
Founded: 2007
Website: https://pingtree.com

Poly AI 2017 Series C Plus 201-500 HealthcareFinancial Services+2 AI WorkflowsAI Agents+6 Published

Summary: Enterprise voice and chat AI platform for customer service and task completion.
Segments: AI Workflows AI Agents Knowledge & RAG AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
Industries: Healthcare Financial Services Customer Support / CX General Purpose
HQ location: London, United Kingdom; also lists New York, San Mateo, Belgrade, and Toronto offices
Founded: 2017
Website: https://poly.ai/

Regal 2020 Series B 51-200 Customer Support / CXSales / GTM AI WorkflowsAI Agents+10 Published

Summary: Voice AI agent platform for enterprise CX, automating phone-based sales, support, operations and retention conversations.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Customer Support / CX Sales / GTM
HQ location: New York, NY, USA
Founded: 2020
Website: https://www.regal.ai/

Regie.ai 2020 Series B 201-500 Sales / GTM AI WorkflowsAI Agents+9 Published

Summary: AI-native sales engagement platform that unifies human sellers and AI agents for prospecting, messaging and dialing workflows.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
Industries: Sales / GTM
HQ location: San Francisco, CA, USA
Founded: 2020
Website: https://www.regie.ai

Replicant 2017 Series C Plus 51-200 HealthcareInsurance+3 AI WorkflowsAI Agents+7 Published

Summary: Enterprise conversational AI platform for contact centers, focused on voice, chat, and SMS automation, QA, and conversation intelligence.
Segments: AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
Industries: Healthcare Insurance Financial Services Customer Support / CX General Purpose
HQ location: San Francisco, California, United States
Founded: 2017
Website: https://www.replicant.com/

Retell AI 2023 51-200 Customer Support / CXSales / GTM AI WorkflowsAI Agents+9 Published

Summary: Developer and business platform for building, testing, deploying, and monitoring production voice AI agents for phone automation.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Customer Support / CX Sales / GTM
HQ location: San Francisco, CA, USA
Founded: 2023
Website: https://www.retellai.com

Rippit 2013 51-200 HealthcareInsurance+2 AI WorkflowsAI Agents+3 Published

Summary: AI conversation data platform for quality management, coaching, analytics, and automated conversation analysis.
Segments: AI Workflows AI Agents AI Quality & Observability Call Analysis Analytics & BI
Industries: Healthcare Insurance Financial Services Customer Support / CX
HQ location: New York City, New York, United States
Founded: 2013
Website: https://www.rippit.com/

SalesAI — 11-50 Customer Support / CX AI WorkflowsAI Agents+9 Published

Summary: AI voice and messaging agents for answering inbound calls, qualifying leads, booking meetings, and automating sales/support conversations.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Customer Support / CX
HQ location: San Francisco, CA, USA
Founded: —
Website: https://www.salesai.com/

Scala AI — Seed 11-50 Customer Support / CX AI WorkflowsAI Agents+7 Published

Summary: Unified intelligence platform for modern contact centers, turning operational complexity into visibility, control, and AI-powered CX operations insights.
Segments: AI Workflows AI Agents AI Developer Tools AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Analytics & BI
Industries: Customer Support / CX
HQ location: Seattle, WA, USA
Founded: —
Website: https://scala.ai/

ScienceSoft 1989 Bootstrapped 501-1000 HealthcareInsurance+3 AI WorkflowsAI Agents+7 Published

Summary: ScienceSoft is a US-based IT services and software development company that publicly positions itself around AI transformation, custom AI development, and enterprise software delivery.
Segments: AI Workflows AI Agents Knowledge & RAG LLM Deployment AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
Industries: Healthcare Insurance Financial Services Customer Support / CX General Purpose
HQ location: McKinney, Texas, USA
Founded: 1989
Website: https://www.scnsoft.com/

Sela AI — 11-50 Financial Services AI WorkflowsAI Agents+8 Published

Summary: Purpose-built voice AI platform for mortgage borrower outreach, qualification, routing, and origination workflows.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Financial Services
HQ location: San Francisco, CA, USA
Founded: —
Website: https://www.trysela.com/

SEW.AI 2012 1001-5000 Energy & Utilities AI WorkflowsAI Agents+8 Published

Summary: Vertical AI-native connected platform for energy, water, and gas utilities, spanning CX, workforce, business operations, payments, and grid intelligence.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Analytics & BI
Industries: Energy & Utilities
HQ location: Las Vegas, NV, USA; Irvine, CA office
Founded: 2012
Website: https://www.sew.ai/

Sierra 2023 201-500 Customer Support / CX AI WorkflowsAI Agents+9 Published

Summary: Platform for building enterprise-grade customer service AI agents.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Customer Support / CX
HQ location: San Francisco, CA, USA
Founded: 2023
Website: https://sierra.ai/

Solidroad — 11-50 Customer Support / CX AI WorkflowsAI Developer Tools+4 Published

Summary: AI-driven QA and coaching platform for support teams.
Segments: AI Workflows AI Developer Tools AI Quality & Observability AI Governance & Risk Call Analysis Analytics & BI
Industries: Customer Support / CX
HQ location: Berlin, Germany
Founded: —
Website: https://www.solidroad.com/

Synthflow AI 2023 Series A 11-50 Customer Support / CX AI WorkflowsAI Agents+10 Published

Summary: No-code platform for building AI voice agents.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Customer Support / CX
HQ location: Berlin, Germany
Founded: 2023
Website: https://synthflow.ai

Talkdesk 2011 1001-5000 Customer Support / CX AI WorkflowsAI Agents+11 Published

Summary: Customer Experience Automation platform with AI agents, observability, evaluation and simulation for CX operations.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
Industries: Customer Support / CX
HQ location: Palo Alto, CA, USA
Founded: 2011
Website: https://www.talkdesk.com/

Tribe AI 2019 51-200 — AI WorkflowsAI Agents+12 Published

Summary: AI consulting and implementation platform.
Segments: AI Workflows AI Agents LLM Fine-tuning AI Developer Tools Knowledge & RAG Document AI LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
HQ location: New York, NY, USA
Founded: 2019
Website: https://www.tribe.ai/

Vapi 2023 Series B 51-200 — AI WorkflowsAI Agents+10 Published

Summary: Developer platform and infrastructure for building, deploying, and scaling conversational voice AI agents.
Segments: AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
HQ location: San Francisco, CA, USA
Founded: 2023
Website: https://vapi.ai

Verint 1994 Public 5001-10000 HealthcareInsurance+3 AI WorkflowsAI Agents+6 Published

Summary: Verint is a public enterprise software company focused on contact-center AI, CX automation, workforce engagement, analytics, and communication intelligence.
Segments: AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Voice AI Agents Analytics & BI
Industries: Healthcare Insurance Financial Services Customer Support / CX General Purpose
HQ location: Melville, New York, United States
Founded: 1994
Website: https://www.verint.com/

Yactraq 2010 Bootstrapped 11-50 HealthcareInsurance+6 AI WorkflowsAI Agents+7 Published

Summary: Contact-center AI and speech analytics platform for voice and digital interaction analysis, real-time agent assist, quality automation, and compliance monitoring.
Segments: AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
Industries: Healthcare Insurance Financial Services Industrial / Manufacturing Energy & Utilities Customer Support / CX Sales / GTM General Purpose
HQ location: Vancouver, British Columbia, Canada
Founded: 2010
Website: https://www.yactraq.com/

Yellow AI 2016 Series C Plus 501-1000 Customer Support / CXGeneral Purpose AI WorkflowsAI Agents+7 Published

Summary: Enterprise agentic AI platform for CX and EX automation.
Segments: AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
Industries: Customer Support / CX General Purpose
HQ location: San Mateo, California, United States
Founded: 2016
Website: https://yellow.ai/