Market discovery
Companies
54 companies in this view.
Level AI
2019
Series C Plus
201-500
Customer Support / CX
AI WorkflowsAI Developer Tools+6
Published
- Summary
- LLM-native customer experience intelligence platform for analyzing contact-center interactions, automating QA, coaching agents and improving service outcomes.
- Segments
- AI Workflows AI Developer Tools Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2019
- Website
- https://thelevel.ai
Kore.ai
2013
501-1000
Customer Support / CX
AI WorkflowsAI Agents+12
Published
- Summary
- Enterprise agentic AI platform for building and deploying AI agents for customer service, employee productivity, and industry workflows.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG Document AI LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Orlando, FL, USA; San Mateo, CA strategic HQ announced 2026
- Founded
- 2013
- Website
- https://kore.ai
Jupitice
2019
Seed
201-500
Legal / RegTechCustomer Support / CX+1
AI WorkflowsAI Agents+5
Published
- Summary
- India-based legal tech / justice tech company offering AI-powered digital justice, legal operations, and online dispute resolution solutions.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Governance & Risk Call Analysis Chatbots Analytics & BI
- Industries
- Legal / RegTech Customer Support / CX General Purpose
- HQ location
- Plot No.14, Rajiv Gandhi Chandigarh Technology Park, Adjoining Infosys, Chandigarh – 160101, India
- Founded
- 2019
- Website
- https://jupitice.com
Invoca
2008
201-500
Customer Support / CX
AI WorkflowsAI Agents+8
Published
- Summary
- AI-powered revenue execution platform connecting marketing, commerce, and contact center teams through call tracking, conversation intelligence and AI agents.
- Segments
- AI Workflows AI Agents AI Developer Tools LLM Deployment Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Santa Barbara, CA, USA
- Founded
- 2008
- Website
- https://www.invoca.com/
Hupo
2022
Series A
11-50
InsuranceFinancial Services+1
AI AgentsKnowledge & RAG+4
Published
- Summary
- AI coaching platform for enterprise sales and client-facing teams, with real-time contextual support, simulations, and scorecards.
- Segments
- AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Voice AI Agents Analytics & BI
- Industries
- Insurance Financial Services Customer Support / CX
- HQ location
- Singapore
- Founded
- 2022
- Website
- https://hupo.co/
Gravitee
2016
Series C Plus
51-200
Financial ServicesCustomer Support / CX+1
AI AgentsAI Developer Tools+4
Published
- Summary
- AI Agent Management platform for securing, observing, and governing agents, APIs, and events at enterprise scale.
- Segments
- AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Analytics & BI
- Industries
- Financial Services Customer Support / CX General Purpose
- HQ location
- Denver, Colorado, United States
- Founded
- 2016
- Website
- https://www.gravitee.io/
Giga
2024
Series A
51-200
Customer Support / CX
AI WorkflowsAI Agents+9
Published
- Summary
- Enterprise AI support-agent platform that deploys human-like voice, chat, and multimodal agents for customer support and operations, automating complex workflows across channels.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2024
- Website
- https://giga.ai/
Genesys
1990
Public
5001-10000
Customer Support / CXGeneral Purpose
AI WorkflowsAI Agents+7
Published
- Summary
- Enterprise customer experience and contact-center software provider.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX General Purpose
- HQ location
- Menlo Park, California, United States
- Founded
- 1990
- Website
- https://www.genesys.com/
Forethought
2017
201-500
Customer Support / CX
AI WorkflowsAI Agents+10
Published
- Summary
- AI customer support automation platform. ACQUIRED by Zendesk (completed March 26, 2026) — Zendesk's largest acquisition in two decades, enabling self-improving AI agents.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Website
- https://forethought.ai
Fin AI
2011
1001-5000
Customer Support / CX
AI WorkflowsAI Agents+9
Published
- Summary
- Customer Agent company (formerly Intercom) building AI agents for customer experience across support, sales, commerce, and service; Salesforce signed a definitive agreement to acquire Fin for ~$3.6B in June 2026.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA (HQ); offices in Dublin, London, Chicago, Sydney; Berlin planned
- Founded
- 2011
- Website
- https://fin.ai/
Druid AI
2018
Series C Plus
201-500
HealthcareFinancial Services+2
AI WorkflowsAI Agents+5
Published
- Summary
- Enterprise AI platform for designing and deploying AI agents and intelligent apps.
- Segments
- AI Workflows AI Agents Knowledge & RAG AI Quality & Observability Chatbots Voice AI Agents Analytics & BI
- Industries
- Healthcare Financial Services Customer Support / CX General Purpose
- HQ location
- Bucharest, Romania
- Founded
- 2018
- Website
- https://www.druidai.com/
Delight.ai
—
201-500
Customer Support / CX
AI WorkflowsAI Agents+7
Published
- Summary
- Sendbird-powered AI concierge platform for branded customer experiences and customer service automation across digital support channels.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Mateo, CA, USA / Seoul, South Korea
- Founded
- —
- Website
- https://delight.ai/
Cyara
2006
201-500
Customer Support / CX
AI WorkflowsAI Developer Tools+7
Published
- Summary
- AI-powered CX assurance platform for testing, monitoring and optimizing contact-center, conversational-AI and agentic customer journeys.
- Segments
- AI Workflows AI Developer Tools AI Quality & Observability AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Pleasanton, CA, USA
- Founded
- 2006
- Website
- https://cyara.com/
Cresta
2017
Series C Plus
501-1000
Customer Support / CX
AI WorkflowsAI Agents+11
Published
- Summary
- Enterprise Customer Experience AI platform combining autonomous AI agents, agent assist, conversation intelligence and no-code orchestration.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2017
- Website
- https://cresta.com/
Contivio
2008
Bootstrapped
11-50
Customer Support / CXSales / GTM+1
AI WorkflowsAI Agents+3
Published
- Summary
- Contivio provides an AI-powered business phone system and contact center for connecting voice, SMS, and chat with CRM and ERP platforms.
- Segments
- AI Workflows AI Agents Knowledge & RAG Call Analysis Chatbots
- Industries
- Customer Support / CX Sales / GTM General Purpose
- HQ location
- Irvine, California, United States
- Founded
- 2008
- Website
- https://www.contivio.com/
Contentsquare
2012
1001-5000
Customer Support / CX
AI WorkflowsAI Agents+5
Published
- Summary
- AI-powered experience intelligence platform for digital behavior analytics, product analytics, voice-of-customer and conversation insights.
- Segments
- AI Workflows AI Agents AI Developer Tools Traditional ML AI Governance & Risk Call Analysis Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Paris, France
- Founded
- 2012
- Website
- https://contentsquare.com/
Cognigy
2016
Series C Plus
501-1000
Customer Support / CX
AI WorkflowsAI Agents+11
Published
- Summary
- Enterprise conversational and agentic AI platform for customer service automation; acquired by NiCE in 2025.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Plano, TX, USA / Düsseldorf, Germany
- Founded
- 2016
- Website
- https://www.cognigy.com/
Cofficiency
2025
Seed
1-10
Financial ServicesCustomer Support / CX+1
AI WorkflowsAI Agents+9
Published
- Summary
- B2B SaaS platform for designing, running, measuring and continuously improving reliable enterprise AI workflows in regulated operations.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG Document AI AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis Chatbots Analytics & BI
- Industries
- Financial Services Customer Support / CX Sales / GTM
- HQ location
- Irvine, CA, USA
- Founded
- 2025
- Website
- https://cofficiency.com/
ChatPRD
2023
Bootstrapped
1-10
Customer Support / CXSales / GTM+1
AI WorkflowsAI Agents+4
Published
- Summary
- AI product management platform for writing product requirements documents and related product documentation.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG Chatbots Analytics & BI
- Industries
- Customer Support / CX Sales / GTM General Purpose
- HQ location
- San Francisco, United States
- Founded
- 2023
- Website
- https://www.chatprd.ai/
CallMiner
2002
201-500
Customer Support / CX
AI WorkflowsAI Developer Tools+7
Published
- Summary
- AI-powered conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions for QA, compliance, and insights.
- Segments
- AI Workflows AI Developer Tools Knowledge & RAG AI Quality & Observability Traditional ML AI Governance & Risk Call Analysis STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- Waltham, MA, USA
- Founded
- 2002
- Website
- https://callminer.com/
Braintrust
2023
Series A
51-200
Customer Support / CXSales / GTM+1
AI WorkflowsAI Agents+5
Published
- Summary
- AI observability and evaluation platform for agents and LLM applications.
- Segments
- AI Workflows AI Agents AI Developer Tools Knowledge & RAG AI Quality & Observability AI Governance & Risk Analytics & BI
- Industries
- Customer Support / CX Sales / GTM General Purpose
- HQ location
- San Francisco, California
- Founded
- 2023
- Website
- https://www.braintrust.dev/
Bland AI
2023
Series C Plus
51-200
Customer Support / CX
AI WorkflowsAI Agents+10
Published
- Summary
- Enterprise voice AI platform for building, deploying, monitoring, and integrating AI phone agents for customer support, sales, and operations.
- Segments
- AI Workflows AI Agents LLM Fine-tuning AI Developer Tools Knowledge & RAG LLM Deployment AI Quality & Observability AI Governance & Risk Call Analysis Voice AI Agents STT/TTS Infrastructure Analytics & BI
- Industries
- Customer Support / CX
- HQ location
- San Francisco, CA, USA
- Founded
- 2023
- Website
- https://www.bland.ai/
Balto
2017
Series B
51-200
Customer Support / CXSales / GTM
AI AgentsAI Quality & Observability+3
Published
- Summary
- Enterprise contact-center AI platform for agent assist, QA automation, coaching, compliance monitoring, call summarization, and voice AI agents.
- Segments
- AI Agents AI Quality & Observability Call Analysis Voice AI Agents Analytics & BI
- Industries
- Customer Support / CX Sales / GTM
- HQ location
- St. Louis, Missouri, United States
- Founded
- 2017
- Website
- https://www.balto.ai/
Avon AI
—
Seed
11-50
InsuranceFinancial Services+2
AI AgentsAI Quality & Observability+2
Published
- Summary
- Independent management layer for customer-facing conversational AI agents in production.
- Segments
- AI Agents AI Quality & Observability AI Governance & Risk Call Analysis
- Industries
- Insurance Financial Services Customer Support / CX General Purpose
- HQ location
- Tel Aviv, Israel
- Founded
- —
- Website
- https://www.avon-ai.com/